Customer Success Strategist

1 month ago


Irvine, California, United States Cie Digital Labs Full time

Transformative Impact Awaits: Join Our Squad of Innovators

We're revolutionizing the way we approach peace officer training, and we need your expertise to drive positive change. Our cutting-edge technology is backed by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios.

As a Lead Customer Success Manager, you'll be at the forefront of our mission to empower law enforcement and citizens alike. Your exceptional skills in facilitating client success will be instrumental in building strong relationships, maintaining accounts, and identifying new business opportunities.

Key Responsibilities:

  • Relationships: Foster trust and expertise with our clients, ensuring seamless partnerships.
  • Maintain accounts: Utilize your industry knowledge to drive continued growth and success.
  • New business: Identify and capitalize on upsell/cross-sell opportunities.
  • Innovation: Collaborate with cross-functional teams to strategize and uncover future opportunities for product enhancement and customer success.

What We're Looking For:

  • Exceptional ability to manage and prioritize a high volume of opportunities.
  • A customer-centric mindset, driven by the satisfaction of our clients.
  • Experience analyzing and translating business requirements into technological solutions.
  • Curiosity to learn about customers, products, and emerging trends.
  • Expert problem-solving skills, empathy, and emotional intelligence.
  • Technical savviness and data analysis/reporting skills.
  • Sales and negotiation skills.

What We Offer:

  • Growth opportunities: We invest in your career development and support your professional growth.
  • Competitive compensation: $90k - $120k + early-stage equity.
  • Full suite of benefits: medical, dental, and vision insurance, life insurance, disability insurance, 401k, and generous paid time off.

At Cie Digital Labs, we're passionate about launching and accelerating start-up growth. Our executive crew has a proven track record of success, with key members having been part of ninety-one startups with fifteen exits. We're looking for talented individuals who share our vision and are ready to make a meaningful impact.



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