Product Success Manager
4 weeks ago
We are seeking a highly skilled Product Success Manager to join our team at SEB Professional North America. As a key member of our sales process, you will play a critical role in ensuring customer satisfaction through accurate technical service before and after the sales of our coffee machines.
Key Responsibilities- Develop and launch new products from Europe in the North American market.
- Develop local product lines and innovations based on market needs and customer feedback.
- Leverage existing customers to engage in testing new equipment and products.
- Run field tests of new equipment.
- Partner with European Product Development teams to customize prototypes for the North American market.
- Become a Subject Matter Expert (SME) for equipment and introduce technical training to sales, product management, technical support, and technical training teams.
- Bachelor's Degree in an engineering field; can be substituted by experience for highly qualified individuals.
- Experience in the Food and Beverage Equipment industry, coffee, and/or hot dispensed beverages is a plus.
- Strong analytical and problem-solving skills.
- Must love and appreciate coffee and espresso.
- 2-3 years' engineering and/or equivalent technical experience.
- An ability to grasp customers' needs and identify and suggest solutions.
- Project management skills.
- Product implementation experience from prototype development.
- Field testing experience is a plus.
- Excellent verbal and written communication skills.
- Sitting or standing at a desk while using the phone and computer.
- Standing, walking, and manual dexterity.
- Occasionally lifting of up to 50 pounds.
We offer a number of benefits and perks to support you and your family, including medical, dental, and vision insurance, a competitive 401(K) plan, on-site gym, life insurance, and voluntary benefits and discounts programs.
SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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