Customer Success Representative

4 weeks ago


Irvine, California, United States McGraw-Hill Education Full time

About the Role:

We are seeking a highly skilled Customer Success Manager to join our team at McGraw Hill Education. As a Customer Success Manager, you will play a vital role in fostering strong relationships between our company and its clients.

Key Responsibilities:

  • Act as a bridge between our company and clients, ensuring they derive maximum value from our product or service.
  • Proactively engage with clients to gather feedback, provide insights, and identify opportunities for growth and improvement.
  • Champion communication and collaboration with internal Account Team members to monitor and support the renewal, expansion, and overall success of our enterprise customer accounts.
  • Identify and connect internal Account Team members for the launch Knowledge Share Call (KSC), and schedule and lead regular KSCs to monitor continued implementation and customer health.
  • Organize bi-weekly At-Risk Action Plan calls for all escalated Yellow and Red Accounts to monitor/analyze data and determine next Account Team steps.
  • Partner with Sales and Professional Services to monitor school and district data, ask learning questions, and identify red flags and next action steps to mitigate.
  • Coordinate strategic account next steps when a renewal risk is identified to better determine the specific calls to action for cross-team support and expedited service.
  • Collaborate weekly with Professional Services to monitor and drive quality usage and success.
  • Host monthly meetings with district leadership to discuss critical metrics such as usage, engagement, extended support needs, renewal details, and cross-selling.
  • Create onsite and virtual best practice resources to assist and extend with quality program use beyond purchased Professional Services.

Requirements:

  • Bachelor's Degree Required
  • 3-5 Years in a Relationship Management type role
  • Skilled at Microsoft and Excel
  • Great Communication skills
  • Time Management
  • Active Listener
  • Self-Starter

About McGraw Hill Education:

We are a leading education company that provides innovative solutions to help students and educators succeed. Our culture of curiosity and innovation allows you to own your growth and develop as we do.

Compensation:

The pay for this position is $55,000-$95,000 annually, however, base pay offered will vary depending on job-related knowledge, skills, and experience. A sales commission plan will be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.



  • Irvine, California, United States Cie Digital Labs Full time

    Transformative Impact Awaits: Join Our Squad of InnovatorsWe're revolutionizing the way we approach peace officer training, and we need your expertise to drive positive change. Our cutting-edge technology is backed by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios.As a Lead Customer Success...


  • Irvine, California, United States PriceSpider Full time

    Job OverviewWe are seeking a highly skilled Customer Success Manager to join our team at PriceSpider. As a key member of our organization, you will be responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal.This role requires executing at a high level to achieve goals related to retention,...


  • Irvine, California, United States Western Alliance Bank Full time

    About the Role:The Customer Service Representative will be handling customer inquiries about our mortgage products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a basic level of lead qualification typically following a scripted presentation.Key...


  • Irvine, California, United States Western Alliance Bank Full time

    Job Title: Customer Service RepresentativeLocation: CA - IrvineJob Summary:Western Alliance Bank is seeking a Customer Service Representative to handle customer inquiries about our mortgage products. The ideal candidate will have excellent communication skills, be able to work well in a team, and be comfortable meeting production goals in a deadline-driven...


  • Irvine, California, United States Sysco Full time

    Job SummaryThis is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.ResponsibilitiesAnswer all incoming concerns/needs from all...


  • Irvine, California, United States AmeriHome Mortgage Company, LLC Full time

    Job Title: Customer Service Representative IILocation: CA - IrvineJob Summary:The Customer Service Representative II will be handling customer inquiries about our mortgage products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a basic level of lead...


  • Irvine, California, United States IST Management Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Part-Time Customer Service Representative to join our team at IST Management. As a key member of our office services team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide customer service and support to clients via...


  • Irvine, California, United States Americor Full time

    We're seeking a highly skilled Customer Service Representative to join our team at our Irvine, CA office. As an Intake Specialist, you'll be responsible for managing a high volume of inbound and outbound calls, evaluating and screening prospective customers, and utilizing prescribed scripts to effectively handle objections and furnish detailed...


  • Irvine, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:Domino's Pizza LLC is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, interacting with customers to provide exceptional service and ensure their satisfaction.Responsibilities: Answer...


  • Irvine, California, United States IST Management Full time

    About IST ManagementIST Management is a business process outsourcing company with over 1,800 employees and 25 years of experience. We provide a range of services, including e-Discovery, facilities management, and office services.Job SummaryWe are seeking a Part-Time Customer Service Representative to work in a campus environment. The successful candidate...


  • Irvine, California, United States Select Staffing Full time

    Customer Service Representative Job DescriptionSelect is seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Answer inbound and outbound calls,...


  • Irvine, California, United States 24 Seven Talent Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at 24 Seven Talent. As a Customer Service Representative, you will be the primary point of contact for all customer inquiries, complaints, and issues related to orders, products, and shipping.Key Responsibilities:Provide exceptional...


  • Irvine, California, United States Domino's Franchise Full time

    Job DescriptionDomino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, operating equipment, and maintaining a clean and safe work environment.Key Responsibilities:Operate all...


  • Irvine, California, United States Mirion Full time

    Customer Service RepresentativeMirion Medical is seeking a skilled Customer Service Representative to provide exceptional support to our clients and customers. As a key member of our team, you will be responsible for delivering timely and accurate responses to incoming inquiries and requests, including billing and crediting issues.Key...


  • Irvine, California, United States Vortex Industries Full time

    Job Title: Customer Relationship RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Representative. As a key member of our Customer Care Team, you will be responsible for providing exceptional customer service, building strong relationships with our national account...


  • Irvine, California, United States Hollister Incorporated Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in our high-volume call center. As a crucial part of our organization, you will be responsible for ensuring positive customer experiences by addressing inquiries, resolving issues, and providing exceptional service over the phone.Handle inbound...


  • Irvine, California, United States Mechanics Bank Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Mechanics Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, electronic, and chat. Key Responsibilities:Support customers and prospects...


  • Irvine, California, United States Evs Full time

    A thriving Customer Service and Sales firm, Evs is a dynamic team that serves the community with the best service options.We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry.Our Customer Service...


  • Irvine, California, United States Bass Pro Shops Full time

    Bass Pro Shops is seeking a skilled Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for:Key Responsibilities:Answering and directing incoming phone calls in a prompt and friendly mannerHandling customer and associate questions and requestsDistributing applications to prospective new...


  • Irvine, California, United States Domino's Pizza LLC Full time

    Domino's Irvine Center Drive Team MemberAs a Customer Service Representative at Domino's, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include greeting customers, taking orders using our technology and Point of Sales System, and maintaining a clean and organized store environment....