Customer Success Manager
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at PriceSpider. As a key member of our organization, you will be responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal.
This role requires executing at a high level to achieve goals related to retention, growth, and customer satisfaction. You will lead customer retention initiatives and strategies, collaborate with new sales and internal teams to onboard and support new customers, and develop expertise in e-commerce and our product suite.
Key Responsibilities:
- Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals.
- Develop and execute customer success plans and conduct executive-level quarterly business reviews.
- Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.
- Provide valuable insights to customers for achieving business objectives through data analysis and reporting.
Requirements:
- Bachelor's Degree or equivalent experience.
- 0-2 years' experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms, and/or a SaaS company.
- Proven ability to manage and grow a substantial book of business and share best practices with peers.
- Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus.
- Strong multitasking and prioritization skills; ability to manage competing priorities effectively.
What We Offer:
- Flexible work-from-home arrangements.
- 401K Match.
- Flexible vacation.
- Medical/Dental/Vision.
- 16 weeks of paid parental leave (US).
- Technical stipend.
- Professional development programs.
- Wellness programs.
Location:
We are hiring for this position in the US. This is a remote position.
Compensation:
The base salary for this role is $60,000-$70,000, plus variable bonus. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.
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