Service Coordinator

3 days ago


Le MesnilSaintFirmin, Hauts-de-France, United States KKT Chillers USA Full time
Job Title: Service Coordinator

At KKT Chillers USA, we are seeking a highly skilled and organized Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities:
  • Dispatch and coordinate service calls, ensuring timely and effective service delivery.
  • Communicate with customers, service providers, and internal teams to resolve issues and escalate concerns as necessary.
  • Manage and maintain accurate electronic records in our service dispatch software, including work orders, parts requests, and follow-up visits.
  • Prepare and submit parts request and return forms, as well as maintain service department spreadsheets.
  • Ensure all service work is reported accurately and promptly, and that follow-up work is quoted as necessary.
  • Adhere to all ISO quality procedures and perform other duties as assigned.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 2 years of experience in a service dispatch, HVAC, or medical field-related role.
  • Above-average proficiency in MS Excel, Outlook, PowerPoint, and Word.
Personal Qualities:
  • Strong communication and conflict resolution skills.
  • Ability to work with minimal supervision and be self-motivated.
  • Understanding of service dispatch dynamics and ability to maintain accurate records.

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