Computer Operations Specialist

10 hours ago


Le MesnilSaintFirmin, Hauts-de-France, United States Light and Wonder, Inc. Full time
Job Title: Computer Operations Specialist

Join Light & Wonder, Inc. as a Computer Operations Specialist and be part of a dynamic team that builds cutting-edge technology, products, and content for the gaming industry.

Job Summary

We are seeking a highly skilled and organized individual to support our gaming operations. The successful candidate will be responsible for call center operations, data processing, and system monitoring.

Key Responsibilities
  • Provide exceptional customer service to gaming agents, terminal operators, and field service personnel.
  • Complete computer system activities to support gaming machine installs, software upgrades, and related service calls.
  • Monitor the L&W Connexus Video central communication system 24/7 in accordance with operational hours.
  • Generate system and productivity reports to ensure efficient operations.
  • Perform data entry routines, including updating turnover logs with unusual system occurrences.
  • Coordinate and execute scheduled projects as calls are received.
  • Work with callers to resolve problems, including troubleshooting communication issues.
Requirements
  • Strong customer service and call center experience.
  • Excellent organizational and interpersonal skills.
  • Some data center/computer operations experience preferred.
  • Knowledge of Excel and Unix, Win OS, SQL, and Linux a plus.
Work Environment

Light & Wonder, Inc. is an equal opportunity employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, or disability. We are committed to providing a safe and inclusive work environment.



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