Service Coordinator
2 days ago
Job Summary:
The Service Coordinator plays a critical role in ensuring seamless service delivery to our customers. As a key member of the KKT Chillers Inc. team, you will be responsible for dispatching, communicating, and tracking all field work performed by our service team.
Key Responsibilities:
- Dispatch and Coordinate Service Calls: Receive and dispatch service calls in a timely and efficient manner, ensuring that all necessary information is accurately recorded.
- Communicate with Service Providers: Call or email service providers prior to scheduled service to verify appointments and ensure that all necessary information is communicated.
- Track and Update Service Records: Maintain accurate and up-to-date electronic records of all service work performed, including parts requests and returns.
- Escalate Issues: Identify and escalate any issues or concerns related to service work to the Service Manager in a timely manner.
- Ensure Quality and Performance: Maintain KKT's commitment to quality and performance by adhering to all ISO quality procedures and ensuring that all service work is completed to the highest standards.
Requirements:
- Education: High School Diploma or equivalent
- Experience: Minimum 2 years of experience in a service dispatch, HVAC, or medical field-related role
- Skills: Above-average proficiency in MS Excel, Outlook, PowerPoint, and Word
Personal Qualities:
We are looking for a self-motivated and detail-oriented individual who can work with minimal supervision. The ideal candidate will have excellent communication and conflict resolution skills, with the ability to work effectively in a fast-paced environment.
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