Client Engagement Coordinator

2 weeks ago


Detroit, Michigan, United States Rocket Companies Full time

About Us
The Rock Family of Companies encompasses a diverse array of nearly 100 businesses across sectors such as fintech, sports, entertainment, real estate, and startups. We are driven by a unified culture that seeks innovative solutions, reinforcing our dedication to our clients, community, and team members.

We prioritize inclusivity in our workplaces, ensuring that every voice is valued and diverse perspectives are embraced. Joining our team means more than just a job; it’s an opportunity for personal and professional growth.

Position Overview
As a Client Engagement Coordinator, you will be responsible for connecting with clients and facilitating their needs by directing them to appropriate resources while promoting our products and services in a results-oriented environment. This role also involves delivering outstanding support for incoming communications.

Key Responsibilities
- Manage a high volume of inbound and outbound calls, including client transfers, cold outreach, and appointment scheduling.
- Utilize internal proprietary software efficiently to perform your duties.
- Engage in ongoing training to stay informed about our products and client needs.
- Screen leads on behalf of clients by keeping abreast of market trends and product developments.
- Communicate clearly and accurately to ensure a positive client experience.
- Respond promptly to all forms of communication, balancing calls, emails, and chat inquiries effectively.
- Strive to meet both team and individual performance targets.

Benefits and Perks
We recognize that our team members are the cornerstone of our strategy and innovation. Therefore, we are committed to supporting not only your well-being but also that of your family. We offer a comprehensive range of health benefits and perks designed to provide peace of mind.

Who We Are
Rocket Companies is a Detroit-based organization that delivers straightforward, efficient, and reliable digital solutions for complex transactions. Our flagship business, Rocket Mortgage, has been a leader in the industry since its inception in 1985. We are publicly traded and involved in various sectors, including mortgages, fintech, and real estate.

We pride ourselves on our unique perspective and commitment to fostering an inclusive workplace where every individual is heard. Our passion for our work is reflected in our accolades, including recognition as one of the best workplaces in financial services.

Equal Opportunity Employer
We are an equal opportunity employer dedicated to creating an inclusive environment based on mutual respect. Employment decisions are made without regard to race, color, religion, national origin, sex, disability, sexual orientation, gender identity, age, or any other characteristic protected by law.



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