Client Engagement Coordinator
2 weeks ago
About Us
The Rock Family of Companies encompasses a diverse array of nearly 100 businesses across sectors such as fintech, sports, entertainment, real estate, and startups. We are driven by a unified culture that seeks innovative solutions, reinforcing our dedication to our clients, community, and team members.
We prioritize inclusivity in our workplaces, ensuring that every voice is valued and diverse perspectives are embraced. Joining our team means more than just a job; it’s an opportunity for personal and professional growth.
Position Overview
As a Client Engagement Coordinator, you will be responsible for connecting with clients and facilitating their needs by directing them to appropriate resources while promoting our products and services in a results-oriented environment. This role also involves delivering outstanding support for incoming communications.
Key Responsibilities
- Manage a high volume of inbound and outbound calls, including client transfers, cold outreach, and appointment scheduling.
- Utilize internal proprietary software efficiently to perform your duties.
- Engage in ongoing training to stay informed about our products and client needs.
- Screen leads on behalf of clients by keeping abreast of market trends and product developments.
- Communicate clearly and accurately to ensure a positive client experience.
- Respond promptly to all forms of communication, balancing calls, emails, and chat inquiries effectively.
- Strive to meet both team and individual performance targets.
Benefits and Perks
We recognize that our team members are the cornerstone of our strategy and innovation. Therefore, we are committed to supporting not only your well-being but also that of your family. We offer a comprehensive range of health benefits and perks designed to provide peace of mind.
Who We Are
Rocket Companies is a Detroit-based organization that delivers straightforward, efficient, and reliable digital solutions for complex transactions. Our flagship business, Rocket Mortgage, has been a leader in the industry since its inception in 1985. We are publicly traded and involved in various sectors, including mortgages, fintech, and real estate.
We pride ourselves on our unique perspective and commitment to fostering an inclusive workplace where every individual is heard. Our passion for our work is reflected in our accolades, including recognition as one of the best workplaces in financial services.
Equal Opportunity Employer
We are an equal opportunity employer dedicated to creating an inclusive environment based on mutual respect. Employment decisions are made without regard to race, color, religion, national origin, sex, disability, sexual orientation, gender identity, age, or any other characteristic protected by law.
-
Client Engagement Coordinator
2 weeks ago
Detroit, Michigan, United States OneMagnify Full timePosition Overview:The Client Engagement Coordinator (French Speaking) plays a pivotal role in supporting the Loyalty & Incentives Practice Area at OneMagnify. This position is integral to ensuring high-quality service delivery associated with various client initiatives.About OneMagnify:OneMagnify is a global performance marketing organization that operates...
-
Engagement Service Coordinator
3 weeks ago
Detroit, Michigan, United States Detroit Housing Commission Full timeWe are seeking a dynamic and motivated Engagement Service Coordinator to join our team. The ideal candidate will be responsible for enhancing customer engagement and ensuring exceptional service delivery across all channels. The Engagement Service Coordinator will work closely with various DHC Mixed-Finance communities to create and implement strategies that...
-
Bilingual Community Engagement Coordinator
2 weeks ago
Detroit, Michigan, United States Wayne-metropolitan Community Action Agency Full timePosition Overview: The Community Engagement Coordinator will play a crucial role in reaching out to individuals and families experiencing homelessness. This position involves conducting outreach and engagement efforts to connect with homeless individuals residing in shelters, on the streets, in encampments, or in other unsuitable living conditions through...
-
Client Engagement Specialist
4 days ago
Detroit, Michigan, United States Hylant Full timeAbout the Opportunity:The Benefits Service Manager - Employee Programs is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client presentations and deliverables, carrier implementations, compliance and new client onboarding to promote further growth and retention in a manner...
-
Associate Client Engagement Manager
4 weeks ago
Detroit, Michigan, United States Ensono Full timeAssociate Client Engagement ManagerRemote - United StatesJR010794At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients toDo Great Things We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform...
-
Community Engagement Coordinator
2 weeks ago
Detroit, Michigan, United States Human Rights Campaign Full timeWe strongly encourage individuals from diverse backgrounds, including people of color, transgender and non-binary individuals, to apply. HRC is committed to being an equal opportunity employer and welcomes all applicants, including those who may not identify as LGBTQ+. If you are enthusiastic about this opportunity but feel your experience does not meet...
-
Community Engagement Coordinator
2 weeks ago
Detroit, Michigan, United States PACE Southeast Michigan Full timeCommunity Engagement CoordinatorThe Community Engagement Coordinator at PACE Southeast Michigan (PACE SEMI) plays a vital role in fostering and nurturing partnerships with local organizations to facilitate referrals. This position entails involvement in promotional initiatives, aiding in business growth, and cultivating robust relationships with referral...
-
Community Engagement Coordinator
2 weeks ago
Detroit, Michigan, United States Human Rights Campaign Full timeWe actively invite individuals from diverse backgrounds, including people of color, transgender, and non-binary individuals, to apply. HRC is committed to being an equal opportunity employer and welcomes all, including those outside the LGBTQ+ community, to join our organization. If you don't meet every requirement, we encourage you to apply anyway. Research...
-
Client Relations Coordinator
2 weeks ago
Detroit, Michigan, United States Hylant Full timePosition Overview:The Client Relations Coordinator will play a pivotal role in nurturing and strengthening relationships within the service team by delivering outstanding service that aligns with Hylant's esteemed standards.This role is designed to provide exceptional support to the Client Service Managers (CSM) and Client Executives (CE) specifically within...
-
Client Relations Coordinator
1 week ago
Detroit, Michigan, United States Republic Services Full timeABOUT REPUBLIC SERVICESRepublic Services, Inc (NYSE:RSG) stands as a frontrunner in the environmental services sector. We offer our clients a comprehensive array of products and services, encompassing recycling, waste management, special waste handling, hazardous waste solutions, and field services.Our industry-leading commitments to enhance circularity and...
-
Youth Engagement Coordinator
7 days ago
Detroit, Michigan, United States Teen HYPE Full timeJob OverviewThe Youth Engagement Coordinator is responsible for delivering age-appropriate and medically accurate education on substance abuse and HIV prevention in various community and educational environments. This role employs evidence-based practices and curricula to empower youth to make informed decisions, fostering a future free from substance use...
-
Client Care Coordinator
2 weeks ago
Detroit, Michigan, United States Neighborhood Service Organization Full timeWelcome to Neighborhood Service Organization - a premier provider in the healthcare sectorPosition: Client Care CoordinatorDepartment: Intellectual and Developmental Disabilities/Serious Mental IllnessReports To: Program SupervisorStatus: ExemptJob Overview:Become a vital member of our organization as a Client Care Coordinator, where you will deliver...
-
Customer Engagement Specialist
7 days ago
Detroit, Michigan, United States Harvard Resource Solutions LLC Full timeClient Relations CoordinatorHarvard Resource Solutions LLC is seeking a Client Relations Coordinator to enhance our team.Key Responsibilities:Greet clients at service pointsAssist clients with various payment optionsAdvocate for payment solutions and new service locationsEngage in community outreach initiativesUphold service points and brand...
-
Community Engagement Coordinator
2 weeks ago
Detroit, Michigan, United States Strategic Community Partners Full timePosition OverviewTitle: Community Office ManagerLocation: Detroit, MIEmployment Type: ContractorSalary: $20-25/hour (based on qualifications and experience)Reporting To: Chief Executive OfficerAbout Strategic Community PartnersSCP is a national organization dedicated to collaborating with various entities to provide strategic guidance, design, and management...
-
Community Engagement Coordinator
3 days ago
Detroit, Michigan, United States buildOn Full timeJob DescriptionJob Summary:buildOn is seeking a highly motivated and experienced Engagement Specialist to join our team. As an Engagement Specialist, you will be responsible for developing and implementing programs that engage students in service learning and community development.Key Responsibilities:Program Development: Develop and implement programs that...
-
Customer Engagement Specialist
2 days ago
Detroit, Michigan, United States Detroit Housing Commission Full timeJob DescriptionJob Title: Engagement Service CoordinatorJob Summary:We are seeking a highly motivated and detail-oriented Engagement Service Coordinator to join our team at the Detroit Housing Commission. The ideal candidate will be responsible for enhancing customer engagement and ensuring exceptional service delivery across all channels.Key...
-
Community Engagement Coordinator
1 week ago
Detroit, Michigan, United States Big Brothers Big Sisters of Southeast Michigan Full timeJob DescriptionPOSITION SUMMARYThis full-time, non-exempt role is designed to provide leadership and support to families and volunteer mentors, adhering to the framework established by Big Brothers Big Sisters of Southeast Michigan while ensuring compliance with BBBSA Standards of Practice.REPORTS TOSite/School Based Matching & Match Support Manager (SB MMS...
-
Client Intake Coordinator
2 weeks ago
Detroit, Michigan, United States Monarch Staffing Solutions LLC Full timePosition OverviewMonarch Staffing Solutions LLC is a reputable recruitment agency dedicated to connecting local enterprises with qualified candidates. We are currently seeking a full-time Intake Specialist to join our team.Role Summary:The Intake Specialist will operate in a collaborative and client-focused environment, responsible for conducting thorough...
-
Client Support Coordinator
2 weeks ago
Detroit, Michigan, United States Cherry Health Full timePosition Overview:The Residential Care Coordinator is tasked with overseeing the daily activities of residents within a structured living environment. This role includes ensuring the safety and security of clients in a residential facility, while upholding all established rules, regulations, and policies. Accurate documentation of residents' activities is...
-
Chief of Student Engagement
1 week ago
Detroit, Michigan, United States College for Creative Studies (CCS) Full timeSTATUS: Full TimeDIVISION: Student AffairsREPORTS TO: Dean of StudentsSUPERVISES: Assistant Director of Student Engagement, Student Engagement Coordinator, Esports ManagerFLSA STATUS: ExemptPosition OverviewThe Chief of Student Engagement is responsible for providing strategic leadership to the Office of Student Engagement, which encompasses various...