Client Engagement Coordinator

2 weeks ago

Detroit, Michigan, United States OneMagnify Full time

Position Overview:
The Client Engagement Coordinator (French Speaking) plays a pivotal role in supporting the Loyalty & Incentives Practice Area at OneMagnify. This position is integral to ensuring high-quality service delivery associated with various client initiatives.

About OneMagnify:
OneMagnify is a global performance marketing organization that operates at the crossroads of brand marketing, technology, and analytics. Our core services enhance business performance, amplify real-time outcomes, and distinguish our clients in competitive markets.

Your Role:
As a Client Engagement Coordinator, you will be part of a dynamic team dedicated to managing daily operations, including:

  • Processing claims and handling customer inquiries.
  • Facilitating incentive and loyalty payments.
  • Providing exceptional support to both internal team members and external clients.

This role offers direct exposure to the Marketing and Customer Service sectors, presenting numerous opportunities for professional growth and skill development.

Qualifications:
We are looking for individuals who:

  • Are fluent in both verbal and written French and English.
  • Thrive in a fast-paced environment and can effectively manage multiple tasks.
  • Possess a keen attention to detail and a passion for delivering quality service.

Key Responsibilities:
Your primary responsibilities will include:

  • Answering inbound customer calls in both French and English, and making outbound calls to provide program information.
  • Verifying program eligibility using various tools and databases.
  • Creating and managing critical issue cases to ensure timely resolutions.
  • Adhering to OneMagnify's quality standards and procedures as outlined in our quality management system.

Essential Skills:
To succeed in this role, you should have:

  • Excellent communication skills, both written and verbal, in French and English.
  • A detail-oriented mindset with the ability to multitask effectively.
  • A personable and energetic demeanor, emphasizing strong customer and colleague interactions.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
  • A high school diploma or equivalent experience.

Benefits:
We offer a comprehensive benefits package that includes medical, dental, 401(k), paid holidays, and vacation time.

Commitment to Diversity:
OneMagnify is an equal opportunity employer. We believe that innovative ideas and solutions stem from diverse perspectives. We are dedicated to providing a workplace free from discrimination and intolerance.

We will ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform job functions, and receive benefits and privileges of employment.

  • Client Engagement Coordinator

    2 weeks ago

    Detroit, Michigan, United States Rocket Companies Full time

    About UsThe Rock Family of Companies encompasses a diverse array of nearly 100 businesses across sectors such as fintech, sports, entertainment, real estate, and startups. We are driven by a unified culture that seeks innovative solutions, reinforcing our dedication to our clients, community, and team members.We prioritize inclusivity in our workplaces,...

  • Engagement Service Coordinator

    3 weeks ago

    Detroit, Michigan, United States Detroit Housing Commission Full time

    We are seeking a dynamic and motivated Engagement Service Coordinator to join our team. The ideal candidate will be responsible for enhancing customer engagement and ensuring exceptional service delivery across all channels. The Engagement Service Coordinator will work closely with various DHC Mixed-Finance communities to create and implement strategies that...

  • Bilingual Community Engagement Coordinator

    2 weeks ago

    Detroit, Michigan, United States Wayne-metropolitan Community Action Agency Full time

    Position Overview: The Community Engagement Coordinator will play a crucial role in reaching out to individuals and families experiencing homelessness. This position involves conducting outreach and engagement efforts to connect with homeless individuals residing in shelters, on the streets, in encampments, or in other unsuitable living conditions through...

  • Client Engagement Specialist

    4 days ago

    Detroit, Michigan, United States Hylant Full time

    About the Opportunity:The Benefits Service Manager - Employee Programs is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client presentations and deliverables, carrier implementations, compliance and new client onboarding to promote further growth and retention in a manner...

  • Associate Client Engagement Manager

    4 weeks ago

    Detroit, Michigan, United States Ensono Full time

    Associate Client Engagement ManagerRemote - United StatesJR010794At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients toDo Great Things We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform...

  • Community Engagement Coordinator

    2 weeks ago

    Detroit, Michigan, United States Human Rights Campaign Full time

    We strongly encourage individuals from diverse backgrounds, including people of color, transgender and non-binary individuals, to apply. HRC is committed to being an equal opportunity employer and welcomes all applicants, including those who may not identify as LGBTQ+. If you are enthusiastic about this opportunity but feel your experience does not meet...

  • Community Engagement Coordinator

    2 weeks ago

    Detroit, Michigan, United States PACE Southeast Michigan Full time

    Community Engagement CoordinatorThe Community Engagement Coordinator at PACE Southeast Michigan (PACE SEMI) plays a vital role in fostering and nurturing partnerships with local organizations to facilitate referrals. This position entails involvement in promotional initiatives, aiding in business growth, and cultivating robust relationships with referral...

  • Community Engagement Coordinator

    2 weeks ago

    Detroit, Michigan, United States Human Rights Campaign Full time

    We actively invite individuals from diverse backgrounds, including people of color, transgender, and non-binary individuals, to apply. HRC is committed to being an equal opportunity employer and welcomes all, including those outside the LGBTQ+ community, to join our organization. If you don't meet every requirement, we encourage you to apply anyway. Research...

  • Client Relations Coordinator

    2 weeks ago

    Detroit, Michigan, United States Hylant Full time

    Position Overview:The Client Relations Coordinator will play a pivotal role in nurturing and strengthening relationships within the service team by delivering outstanding service that aligns with Hylant's esteemed standards.This role is designed to provide exceptional support to the Client Service Managers (CSM) and Client Executives (CE) specifically within...

  • Client Relations Coordinator

    1 week ago

    Detroit, Michigan, United States Republic Services Full time

    ABOUT REPUBLIC SERVICESRepublic Services, Inc (NYSE:RSG) stands as a frontrunner in the environmental services sector. We offer our clients a comprehensive array of products and services, encompassing recycling, waste management, special waste handling, hazardous waste solutions, and field services.Our industry-leading commitments to enhance circularity and...

  • Youth Engagement Coordinator

    7 days ago

    Detroit, Michigan, United States Teen HYPE Full time

    Job OverviewThe Youth Engagement Coordinator is responsible for delivering age-appropriate and medically accurate education on substance abuse and HIV prevention in various community and educational environments. This role employs evidence-based practices and curricula to empower youth to make informed decisions, fostering a future free from substance use...

  • Client Care Coordinator

    2 weeks ago

    Detroit, Michigan, United States Neighborhood Service Organization Full time

    Welcome to Neighborhood Service Organization - a premier provider in the healthcare sectorPosition: Client Care CoordinatorDepartment: Intellectual and Developmental Disabilities/Serious Mental IllnessReports To: Program SupervisorStatus: ExemptJob Overview:Become a vital member of our organization as a Client Care Coordinator, where you will deliver...

  • Customer Engagement Specialist

    7 days ago

    Detroit, Michigan, United States Harvard Resource Solutions LLC Full time

    Client Relations CoordinatorHarvard Resource Solutions LLC is seeking a Client Relations Coordinator to enhance our team.Key Responsibilities:Greet clients at service pointsAssist clients with various payment optionsAdvocate for payment solutions and new service locationsEngage in community outreach initiativesUphold service points and brand...

  • Community Engagement Coordinator

    2 weeks ago

    Detroit, Michigan, United States Strategic Community Partners Full time

    Position OverviewTitle: Community Office ManagerLocation: Detroit, MIEmployment Type: ContractorSalary: $20-25/hour (based on qualifications and experience)Reporting To: Chief Executive OfficerAbout Strategic Community PartnersSCP is a national organization dedicated to collaborating with various entities to provide strategic guidance, design, and management...

  • Community Engagement Coordinator

    3 days ago

    Detroit, Michigan, United States buildOn Full time

    Job DescriptionJob Summary:buildOn is seeking a highly motivated and experienced Engagement Specialist to join our team. As an Engagement Specialist, you will be responsible for developing and implementing programs that engage students in service learning and community development.Key Responsibilities:Program Development: Develop and implement programs that...

  • Customer Engagement Specialist

    2 days ago

    Detroit, Michigan, United States Detroit Housing Commission Full time

    Job DescriptionJob Title: Engagement Service CoordinatorJob Summary:We are seeking a highly motivated and detail-oriented Engagement Service Coordinator to join our team at the Detroit Housing Commission. The ideal candidate will be responsible for enhancing customer engagement and ensuring exceptional service delivery across all channels.Key...

  • Community Engagement Coordinator

    1 week ago

    Detroit, Michigan, United States Big Brothers Big Sisters of Southeast Michigan Full time

    Job DescriptionPOSITION SUMMARYThis full-time, non-exempt role is designed to provide leadership and support to families and volunteer mentors, adhering to the framework established by Big Brothers Big Sisters of Southeast Michigan while ensuring compliance with BBBSA Standards of Practice.REPORTS TOSite/School Based Matching & Match Support Manager (SB MMS...

  • Client Intake Coordinator

    2 weeks ago

    Detroit, Michigan, United States Monarch Staffing Solutions LLC Full time

    Position OverviewMonarch Staffing Solutions LLC is a reputable recruitment agency dedicated to connecting local enterprises with qualified candidates. We are currently seeking a full-time Intake Specialist to join our team.Role Summary:The Intake Specialist will operate in a collaborative and client-focused environment, responsible for conducting thorough...

  • Client Support Coordinator

    2 weeks ago

    Detroit, Michigan, United States Cherry Health Full time

    Position Overview:The Residential Care Coordinator is tasked with overseeing the daily activities of residents within a structured living environment. This role includes ensuring the safety and security of clients in a residential facility, while upholding all established rules, regulations, and policies. Accurate documentation of residents' activities is...

  • Chief of Student Engagement

    1 week ago

    Detroit, Michigan, United States College for Creative Studies (CCS) Full time

    STATUS: Full TimeDIVISION: Student AffairsREPORTS TO: Dean of StudentsSUPERVISES: Assistant Director of Student Engagement, Student Engagement Coordinator, Esports ManagerFLSA STATUS: ExemptPosition OverviewThe Chief of Student Engagement is responsible for providing strategic leadership to the Office of Student Engagement, which encompasses various...