Client Care Coordinator
2 weeks ago
Position: Client Care Coordinator
Department: Intellectual and Developmental Disabilities/Serious Mental Illness
Reports To: Program Supervisor
Status: Exempt
Job Overview:
Become a vital member of our organization as a Client Care Coordinator, where you will deliver exceptional support to our clients. Your role will involve evaluating, strategizing, and executing personalized care plans aimed at achieving favorable outcomes. You will work closely with a multidisciplinary team to enhance client services and benefits while optimizing resource utilization.
Key Responsibilities:
- Manage the case management process and maintain accurate documentation within the electronic health record system
- Evaluate incoming referrals and determine client requirements
- Conduct in-person assessments to evaluate clients' health conditions
- Collaborate with the care team to design and execute effective care strategies
- Facilitate referrals to external resources as necessary
- Provide education to clients and promote self-management practices
- Track clients' progress and ensure adherence to treatment protocols
- Work with specialists to ensure coordinated care
- Analyze data for trends and maintain ongoing oversight
- Ensure clients attend appointments and comply with care plans
- Coordinate available resources and uphold compliance with organizational policies
Qualifications:
- Bachelor's degree in a relevant Human Services discipline
- Minimum of 2 years of experience in community-based mental health case management
- Experience working with youth populations
- Proficient in Microsoft Office Suite and electronic health records
- Reliable access to secure internet for remote operations
- Possession of licensure or eligibility to obtain licensure within a specified timeframe
Preferred Qualifications:
- Limited Licensed Social Worker or equivalent credential
- Certified Case Manager or the ability to achieve certification
- Experience in community-based or managed care settings
- Background in discharge planning and addressing healthcare disparities
- Understanding of utilization review processes and healthcare inequities
Disclaimer:
This job description is subject to modification at any time. Neighborhood Service Organization is an Equal Opportunity Employer committed to diversity and does not discriminate based on various factors.
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