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Guest Services Manager

2 months ago

Ashland, Oregon, United States Ashland Hills Hotel Full time

We are looking for a skilled and proactive Front Desk Supervisor to oversee the front office team at Ashland Hills Hotel. In this pivotal role, you will be responsible for managing the daily operations of the front desk, ensuring that all guests receive exceptional service and a memorable experience.

Position Overview: Full-Time, hourly compensation.

Key Responsibilities:

  • Oversee all guest registration and departure processes, ensuring efficiency and accuracy.
  • Establish and uphold communication protocols among front desk personnel, guests, and various hotel departments.
  • Maintain exemplary customer service standards, with a strict policy against inadequate service.
  • Address guest inquiries, requests, and complaints in a timely and professional manner.
  • Supervise the reservation system for individual and group bookings.
  • Possess a thorough understanding of hotel amenities, room categories, pricing, and promotional packages.
  • Organize front desk operations and implement effective systems to keep staff focused and productive.
  • Participate in employee management tasks, including recruitment, training, performance evaluations, and terminations.
  • Educate front desk staff on sales techniques, customer service excellence, and hotel offerings.
  • Encourage growth in transient sales.
  • Assist in budget management and efficient staff scheduling.
  • Conduct regular staff meetings to ensure alignment and address any concerns.
  • Perform additional duties as required.

Qualifications:

  • Minimum of two years experience in hotel front desk operations preferred.
  • Previous experience in a supervisory role is advantageous.
  • Possession of necessary government licenses or certifications.
  • Strong understanding of front office procedures.
  • Exceptional organizational and leadership capabilities.
  • Detail-oriented with effective problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Professional appearance and demeanor.
  • Experience with cash handling is required.
  • Able to manage multiple tasks and thrive under pressure.
  • Willingness to work flexible hours, including weekends and holidays.

If you are a dedicated hospitality professional with a commitment to leadership and outstanding guest service, we invite you to consider this opportunity as our Front Desk Supervisor.

Compensation Information: Annual Salary