Front Desk Representative
4 days ago
We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Ashland Hills Hotel. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a seamless experience from check-in to check-out.
Key Responsibilities:- Process guest check-ins and check-outs efficiently and professionally
- Manage guest payments and obtain necessary identification
- Communicate and fulfill special guest requests
- Respond to guest inquiries promptly and positively
- Manage and resolve guest complaints professionally and courteously
- Answer phone calls and route them appropriately
- Promote hotel amenities, events, and special packages
- Communicate effectively with other shifts
- Complete daily checklist tasks
- Handle cash transactions accurately
- Post charges to guest accounts
- Reconcile shift transactions and prepare cash drops
- Drive company vehicles as needed
- Manage guest mail, messages, and wake-up calls
- Maintain a clean and organized work area
- Conduct yourself professionally at all times
- Ensure a safe working environment
- Foster good working relationships with all departments
- Comply with all hotel policies and procedures
- A Retirement plan through the company-sponsored 401k plan which includes a company match
- Local Discounts at our other properties
- Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
- Great EAP Benefits, day one
Ashland Hills Hotel is an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Compensation details: 16.5-17.5 Hourly Wage
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