Client Support Specialist
2 weeks ago
- Complimentary uniforms
- Health coverage
- Career advancement opportunities
As a Client Support Specialist, you play a vital role in our organization, representing Mr. Electric during support interactions. Your primary responsibilities include managing service inquiries and addressing customer concerns. By exemplifying our core values, you demonstrate respect and courtesy to all clients and colleagues.
You are proactive, enthusiastic, and passionate about assisting others. Your drive to deliver exceptional customer service and satisfaction enables you to effectively navigate a variety of situations on a daily basis.
Key Responsibilities:
- Handle incoming calls in a professional and courteous manner
- Coordinate and assign electricians to appropriate job sites; oversee their routes and statuses to prioritize schedules; provide them with relevant information regarding orders, traffic, and requirements
- Engage in marketing and sales activities to promote additional services and secure business
- Complete work orders, return client calls, and address customer complaints
- Perform additional duties as required, which may include cross-training in related roles
- Assist with bookkeeping tasks
- At least two years of administrative experience
- Excellent written and verbal communication skills
- Detail-oriented with strong data entry capabilities
- Positive demeanor
- A collaborative team player who can also work independently
Notice:
Mr. Electric LLC serves as the franchisor for the Mr. Electric franchise system. Each franchise location is independently owned and operated by a franchisee providing services. Mr. Electric LLC lists employment opportunities available throughout the franchise network for the convenience of interested parties. Mr. Electric LLC is not the employer seeking assistance; the independent franchisee is the sole employer for the positions listed on this site.
*Acknowledgment:
I acknowledge that each independent Mr. Electric franchisee is responsible for hiring and determining the terms and conditions of employment for its employees. Employment benefits, compensation, and practices may vary by location. Mr. Electric LLC does not have the authority to hire, fire, or modify employment conditions for franchisee employees.
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