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Client Support Specialist

2 months ago

Kissimmee, Florida, United States JobsRUs Full time
Benefits Offered:
- Competitive Weekly Compensation
- Hourly Rate: $15.00

Position Overview:
The Client Support Specialist is essential in providing assistance to customers with their order placements and addressing any inquiries related to the organization.

This role is dedicated to ensuring customer satisfaction and fostering positive relationships with clients, acting as a reliable distributor.

The specialist will tackle customer issues and navigate various scenarios where established protocols are in place.

Effective communication and interaction with customers, suppliers, and colleagues are crucial, ensuring that inquiries are resolved accurately and promptly.

As a collaborative member of the department and the broader organization, the specialist will undertake various tasks as assigned to enhance the company’s service delivery.

Key Responsibilities:
- Process customer orders efficiently
- Manage customer credits
- Accurately input order and invoicing details in a timely manner
- Assist clients with their orders and resolve any issues
- Liaise with suppliers to request samples for clients
- Provide knowledgeable and professional support while engaging with the public, clients, suppliers, and colleagues
- Handle administrative tasks, including daily checks of faxes and mail, drafting sample requests, and processing special orders as needed
- Participate in training sessions and customer service meetings
- Carry out additional related tasks as required.

Required Qualifications:
- High School Diploma / GED or equivalent experience
- Previous experience in customer service, call center, or related fields.