Client Support Specialist
1 week ago
Client Support Specialist
At Nursery Supplies, Inc., we pride ourselves on being a premier supplier of sustainable products for the horticulture sector. Our commitment to exceptional customer service and product innovation sets us apart in the industry.
Position: Client Support Specialist
Location: Kissimmee, FL
Department: Customer Service
The Client Support Specialist will play a vital role in overseeing sales orders within a specified region, encompassing order processing, fulfillment, and customer relationship management. This position reports directly to the Customer Service Manager and works in tandem with the Regional Sales Manager to guarantee efficient order processing.
Key Responsibilities:
- Input and manage new orders received through various communication channels
- Update customers on their order status and any modifications
- Provide customers with information regarding pricing and product availability
- Manage return merchandise authorizations
- Engage proactively with customers to ensure their satisfaction
- Maintain precise records of customer interactions and sales data
- Respond swiftly to customer inquiries and resolve any issues
- Follow company policies and procedures diligently
Required Qualifications:
A minimum of five years of experience in customer service
Strong organizational abilities and multitasking skills
Proficiency in Microsoft Office or equivalent software
Exceptional written and verbal communication skills
Preferred Qualifications:
Experience with ERP systems, such as JD Edwards
A willingness to learn and adapt to new methodologies
Education:
A Bachelor's Degree is preferred
Physical Requirements:
Must be able to lift up to 15 pounds
Nursery Supplies, Inc. is committed to fostering diversity and equal opportunity in the workplace. We encourage applications from qualified individuals of all backgrounds and do not discriminate based on any protected status.
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