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Client Relations Specialist

2 months ago


Kissimmee, Florida, United States ESI Management Services Full time

About Us: At ESI Management Services, we prioritize the consumer experience within the service industry. Our Customer Support Associates play a vital role in enhancing local communities by promoting products and services from our diverse clientele, ultimately boosting their brand visibility and sales performance.

Role Overview: As a Customer Support Associate, you will contribute to crafting and delivering outstanding consumer experiences. Your role will involve providing prompt answers, offering compassionate product consultations, and resolving customer issues with a positive demeanor. Your hospitality will transform ordinary interactions into exceptional ones.

Key Responsibilities:

  • Lead a team of Junior Customer Support Associates to develop tailored sales presentations.
  • Gain a comprehensive understanding of client products to effectively communicate services and benefits to consumers, ensuring they receive exactly what they need.
  • Maintain accurate records of customer interactions, processed sales orders, and service schedules.
  • Exhibit initiative and a proactive mindset, tackling challenges head-on, regardless of the difficulty or stress involved.
  • Uphold a positive and professional demeanor, demonstrating trustworthiness and hospitality towards both consumers and colleagues.

Qualifications:

  • High school diploma or equivalent.
  • A minimum of one year of experience in Customer Service or hospitality roles, such as retail or restaurant settings.
  • Ability to recognize, articulate, and apply product or service knowledge effectively.
  • Commitment to continuous learning and training to master hospitality skills, enhancing customer experiences.
  • Strong problem-solving abilities.
  • Outgoing personality with a genuine passion for assisting others.
  • Desire to enhance in-person hospitality skills to foster better relationships.
  • Excellent communication skills.

Our Commitment: This entry-level position is designed for individuals at any skill level or experience in the hospitality sector. We provide comprehensive training to ensure you feel confident in delivering top-tier customer service. If you are passionate about helping others, you will thrive in our collaborative environment, which encourages personal growth in communication, hospitality, routine, and confidence while advancing your career.


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