Service Operations Leader

3 weeks ago


Southaven, Mississippi, United States MAPCO Full time
Customer Service Leader Position Overview:

As a Customer Service Leader at MAPCO, you will play a pivotal role in ensuring exceptional service delivery. Your responsibilities will include:

  • Upholding the company's customer service standards.
  • Implementing cash management policies and procedures.
  • Complying with all relevant laws and regulations concerning the sale of regulated products and services.
  • Following safety protocols as mandated by health departments for food handling.
  • Conducting thorough cleaning of the store's interior and exterior to meet company expectations.
  • Managing product stocking and rotation, including refrigerated items.
  • Completing training modules and achieving minimum performance benchmarks.
  • Adhering to the company's code of conduct and ethical guidelines.
  • Inspiring sales associates to enhance store sales and profitability through effective selling techniques.
  • Assisting the store manager in recruiting, developing, and training staff to align with company standards.
  • Performing additional tasks as required.

Key Competencies:
Time Management:
  • Efficiently utilizing time and prioritizing tasks.
  • Focusing on critical priorities while managing a variety of activities.
  • Achieving more in less time compared to peers.
Action Orientation:
  • Embracing hard work and seizing opportunities proactively.
  • Willingness to act with minimal planning.
Customer Centricity:
  • Prioritizing customer needs and striving to meet their expectations.
  • Gathering direct customer feedback to drive improvements in services and products.
Determination:
  • Approaching tasks with energy and a strong drive to complete them.
  • Persisting through challenges and setbacks.

Essential Job Functions:
  • Standing/Walking: 50%
  • Lifting: Up to 40 pounds (10%)
  • Bending: 10%
  • Sitting: 10%
  • Squatting/Stooping: 5%
  • Climbing: 5%
  • Reaching: 10%
  • Ability to thrive in a fast-paced environment requiring prolonged periods on your feet.

Travel Requirements: No overnight travel expected.
Handling Hazardous Materials: 5%

Qualifications and Experience:
  • Previous customer service experience preferred.
  • Capability to manage multiple tasks simultaneously.
  • Proficiency in reading, understanding, and speaking English at an eighth-grade level.
  • Basic math skills are essential.
  • Familiarity with computer operations and point-of-sale systems.

MAPCO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Disabled/Veterans.

  • Southaven, Mississippi, United States Domino's Pizza LLC Full time

    Company OverviewAt Domino's Pizza LLC, we pride ourselves on delivering exceptional service and quality products to our customers. We are currently seeking a dedicated individual to join our team as a Team Leader for Restaurant Operations.Position OverviewAs a Team Leader, you will play a crucial role in overseeing daily operations and ensuring a positive...


  • Southaven, Mississippi, United States MAPCO Full time

    {"Job Title": "Customer Service Leader", "Job Description": "Job SummaryMAPCO is seeking a highly motivated and customer-focused Customer Service Leader to join our team. As a key member of our leadership team, you will be responsible for delivering exceptional customer service and driving sales growth.Key Responsibilities:Meet and exceed customer service...

  • **General Manager

    2 weeks ago


    Southaven, Mississippi, United States Community Choice Financial Family of Brands Full time

    About the RoleWe are seeking a highly skilled and experienced General Manager to lead our store operations and drive business growth. As a key member of our team, you will be responsible for overseeing the day-to-day activities of our store, ensuring excellent customer service, and achieving sales targets.Key ResponsibilitiesStore Leadership: Provide...


  • Southaven, Mississippi, United States Medline Industries - Transportation & Operations Full time

    Position OverviewRole SummaryMedline Industries is seeking a dedicated Loaner Operator to join our team. This role, based in our operations, involves the proficient handling of sterilization machinery and related tasks. The Loaner Operator will be responsible for managing returned items, maintaining inventory logs, conducting inspections, and ensuring proper...

  • Shift Leader

    1 week ago


    Southaven, Mississippi, United States Quality Brand Group Full time

    Job Title: Shift LeaderAbout the Role:We are seeking a highly motivated and experienced Shift Leader to join our team at Quality Brand Group. As a Shift Leader, you will be responsible for managing the day-to-day operations of our Dunkin' restaurant, ensuring that our guests receive exceptional service and that our store runs smoothly and efficiently.Key...

  • Shift Leader

    6 days ago


    Southaven, Mississippi, United States Quality Brand Group Full time

    About the Role:We are seeking a highly motivated and experienced Shift Leader to join our team at Quality Brand Group. As a Shift Leader, you will be responsible for managing the day-to-day operations of our Dunkin' restaurant, ensuring that our guests receive exceptional service and that our store runs smoothly and efficiently.Key Responsibilities:Manage a...


  • Southaven, Mississippi, United States Barbachano International, Inc. Full time

    COMPANY OVERVIEWBarbachano International, Inc. is a premier organization specializing in the manufacturing and distribution of electric motors, compressors, generators, actuators, and drives across various industries. With a workforce exceeding 130,000 globally and over 300 subsidiaries, the company boasts revenues surpassing $18 billion USD. This industry...


  • Southaven, Mississippi, United States Barbachano International, Inc. Full time

    COMPANY OVERVIEWBarbachano International, Inc. is a premier organization specializing in the manufacturing and distribution of high-quality electric motors, compressors, and various industrial components. With a robust workforce exceeding 130,000 globally and a vast network of over 300 subsidiaries, the company boasts impressive annual revenues surpassing...


  • Southaven, Mississippi, United States Barbachano International, Inc. Full time

    COMPANY OVERVIEWBarbachano International, Inc. is a premier organization specializing in the manufacturing and distribution of electric motors, compressors, A/C D/C generators, actuators, and drives across various industries. With a robust workforce exceeding 130,000 employees globally and a network of over 300 subsidiaries, the company boasts an impressive...


  • Southaven, Mississippi, United States Barbachano International, Inc. Full time

    COMPANY OVERVIEWBarbachano International, Inc. is a prestigious organization specializing in the manufacturing and distribution of electric motors, compressors, A/C D/C generators, actuators, and drives across various industries. With a workforce exceeding 130,000 globally and over 300 subsidiaries, the company boasts an impressive revenue of more than $18...

  • Shift Leader

    2 weeks ago


    Southaven, Mississippi, United States Quality Brand Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Leader to join our team at Quality Brand Group. As a Shift Leader, you will be responsible for managing the day-to-day operations of our Dunkin' locations, ensuring that our guests receive an exceptional experience.Key ResponsibilitiesTeam ManagementLead and motivate a team of Crew Members to...


  • Southaven, Mississippi, United States Insight Global Full time

    Job OverviewPosition: Engineering Project LeaderLocation: Primarily remote with occasional travel requirementsContract Duration: 12-month engagement with possibilities for extensionRole Summary:We are in search of a proficient and seasoned Engineering Project Leader to become a vital part of our client's pioneering team within the gas turbine sector. This...

  • Nurse Leader

    7 days ago


    Southaven, Mississippi, United States Baptist Memorial Full time

    {"Job Title": "RN-Head Nurse", "Job Summary": "As a RN-Head Nurse at Baptist Memorial Health Care, you will have the opportunity to make a meaningful impact on the lives of our patients and their families. We are seeking a highly skilled and compassionate nurse leader to join our team.", "Responsibilities": " Assess patient needs and develop individualized...


  • Southaven, Mississippi, United States Morrison Healthcare Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Operations Manager to join our team at Morrison Healthcare. As a key member of our culinary team, you will be responsible for coordinating the activities of our food-service employees and creating an exceptional dining experience for our customers, staff, and visitors.Key...


  • Southaven, Mississippi, United States Raising Cane's Full time

    About Raising Cane'sWe're a rapidly growing company that serves only the best tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.Your Role at Raising Cane'sThe Assistant Restaurant Leader is responsible for supporting the Restaurant Leader in day-to-day operations...

  • Retail Team Leader

    2 weeks ago


    Southaven, Mississippi, United States The Buckle Full time

    Job Summary:We are seeking a highly motivated and fashion-conscious individual to join our retail team as a Leader in Training. As a key contributor to our sales team, you will be responsible for driving sales and building relationships with customers.Key Responsibilities:Develop and implement sales strategies to drive revenue growthBuild and maintain strong...


  • Southaven, Mississippi, United States MMI Hotel Group Full time

    MMI Hospitality GroupCulinary Operations Manager - Healthcare FacilityMMI Dining Systems - Full TimeAs a Culinary Operations Manager, you will oversee the dining services within a healthcare environment, ensuring exceptional food quality and service delivery. This role demands a leader with a passion for food service and a commitment to enhancing the dining...


  • Southaven, Mississippi, United States Compass Group Careers Full time

    Job SummaryAs a key member of the Compass Group Careers team, the Assistant Director of Dining Services will play a vital role in ensuring the success of our food service operations in a 320-bed healthcare facility. This dynamic leader will be responsible for managing a team of 56 full-time staff members, including managers, dietitians, and associates, to...

  • HR Leader

    3 weeks ago


    Southaven, Mississippi, United States Panasonic Full time

    About the RoleWe are seeking a highly skilled and experienced Senior HR Manager to join our team at Panasonic Energy of North America. As a key member of our HR leadership team, you will be responsible for leading a team of HR Business Partners and Specialists to enable business objectives and amplify the voice of the employee.Key ResponsibilitiesLead a team...


  • Southaven, Mississippi, United States Siemens Industry, Inc. Full time

    Outbound Logistics Coordinator – 1st ShiftAt Siemens, we are dedicated to fostering sustainable advancement through innovative technology. Our mission is to empower clients by merging the physical and digital realms, enhancing the way we live, work, and travel today and for future generations. We believe that a thriving business is built on the foundation...