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Shift Leader
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We are seeking a highly motivated and experienced Shift Leader to join our team at Quality Brand Group. As a Shift Leader, you will be responsible for managing the day-to-day operations of our Dunkin' locations, ensuring that our guests receive an exceptional experience.
Key Responsibilities- Team Management
- Lead and motivate a team of Crew Members to deliver excellent customer service and achieve sales goals.
- Assign tasks and responsibilities to team members, providing clear guidance and feedback.
- Conduct regular team meetings to discuss performance, goals, and any issues or concerns.
- Operations Management
- Oversee the preparation of food and beverages, ensuring that they meet our high standards of quality and presentation.
- Manage inventory levels, ordering supplies as needed, and maintaining a clean and organized workspace.
- Monitor and control labor costs, ensuring that we are operating within budget.
- Guest Experience
- Ensure that every guest receives a warm and welcoming experience, responding promptly to their needs and concerns.
- Monitor and address any issues or complaints, taking proactive steps to resolve them.
- Develop and implement strategies to increase guest satisfaction and loyalty.
- Education and Experience
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 1-2 years of experience in a supervisory or management role, preferably in the food service industry.
- Skills and Qualities
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong problem-solving and decision-making skills, with the ability to work independently and as part of a team.
- Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
- Physical ability to lift up to 50 pounds and stand for long periods of time.
As a Shift Leader at Quality Brand Group, you will have the opportunity to develop your skills and advance your career in a dynamic and fast-paced environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.
