Customer Service Leader
1 week ago
Job Summary
MAPCO is seeking a highly motivated and customer-focused Customer Service Leader to join our team. As a key member of our leadership team, you will be responsible for delivering exceptional customer service and driving sales growth.
Key Responsibilities:
- Meet and exceed customer service standards
- Follow company cash control policies and procedures
- Adhere to all laws and regulations regarding the sale of government regulated products and services
- Obey company and health department safety guidelines for food preparation
- Detail cleaning of store interior and exterior according to company standards
- Stock and rotate products including coolers and/or freezers
- Complete training activities and pass minimum job performance standards
- Follow company general rules of conduct and code of ethics
- Motivate sales associates to grow store sales and profitability using suggestive selling techniques
- Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines
Core Competencies:
- Time Management: Value time and use it effectively and efficiently
- Action Oriented: Enjoy working hard and seize opportunities
- Customer Focus: Act with customers in mind and meet their expectations
- Determination: Pursue everything with energy and drive
Essential Functions:
- Standing/Walking 50%
- Lifting up to 40 pounds 10%
- Bending 10%
- Sitting 10%
- Squatting/Stooping 5%
- Climbing 5%
- Reaching 10%
Travel Requirements: 0 overnight stays per year
Educational Qualifications and Experience:
- Customer service experience desired
- Ability to perform multiple tasks at one time
- Read, understand, and speak English at an eighth grade level
- Comprehend and perform basic math skills
- Understand, comprehend, and perform basic computer and point-of-sale skills
MAPCO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.
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