Credit and Collections Coordinator
1 week ago
Location: Providence, RI
Duration: 12 plus months contract
Pay: $28/hr on W2
This role will initially be onsite and will transition to a hybrid model.
Job Overview
The Credit Specialist plays a crucial role in supporting and coordinating credit and collections activities for various customer segments, encompassing both residential and commercial clients.
Key Responsibilities
- Ensure compliance with local utility regulations regarding collection practices.
- Analyze industry benchmarks to identify process improvement opportunities.
- Collaborate with supervisors and senior staff to facilitate operational decisions and policy interpretation.
- Create training materials and communication strategies for customer service representatives.
- Address policy clarification inquiries from customer service teams.
- Develop and maintain comprehensive policy and process documentation.
- Provide immediate support during peak collection periods.
- Oversee cash control measures to track customer payment behaviors.
- Monitor payment agreements to ensure adherence to established processes.
- Update training resources for field collection teams.
- Review and approve training content for customer service representatives.
- Formulate collaborative action plans with operational teams and ensure follow-up.
- Manage regulatory reporting requirements and maintain compliance.
- Engage in face-to-face interactions to foster teamwork and coordination.
- Bachelor's Degree or a minimum of 3 years of experience in a collections role.
- Proficient in Customer Information Systems.
- Skilled in MS Office applications.
- Familiarity with local credit and collection processes.
- MBA preferred.
- Strong oral and written communication skills.
- Sound business judgment.
- Experience in regulatory compliance, business operations, and customer service.
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