Credit and Collections Coordinator

1 week ago


Providence, Rhode Island, United States Indotronix International Corporation Full time
Position: Credit Specialist

Location: Providence, RI

Duration: 12 plus months contract

Pay: $28/hr on W2

This role will initially be onsite and will transition to a hybrid model.

Job Overview

The Credit Specialist plays a crucial role in supporting and coordinating credit and collections activities for various customer segments, encompassing both residential and commercial clients.


Key Responsibilities
  • Ensure compliance with local utility regulations regarding collection practices.
  • Analyze industry benchmarks to identify process improvement opportunities.
  • Collaborate with supervisors and senior staff to facilitate operational decisions and policy interpretation.
  • Create training materials and communication strategies for customer service representatives.
  • Address policy clarification inquiries from customer service teams.
  • Develop and maintain comprehensive policy and process documentation.
  • Provide immediate support during peak collection periods.
  • Oversee cash control measures to track customer payment behaviors.
  • Monitor payment agreements to ensure adherence to established processes.
  • Update training resources for field collection teams.
  • Review and approve training content for customer service representatives.
  • Formulate collaborative action plans with operational teams and ensure follow-up.
  • Manage regulatory reporting requirements and maintain compliance.
  • Engage in face-to-face interactions to foster teamwork and coordination.
Basic Qualifications
  • Bachelor's Degree or a minimum of 3 years of experience in a collections role.
  • Proficient in Customer Information Systems.
  • Skilled in MS Office applications.
  • Familiarity with local credit and collection processes.
Preferred Qualifications
  • MBA preferred.
  • Strong oral and written communication skills.
  • Sound business judgment.
  • Experience in regulatory compliance, business operations, and customer service.
Indotronix is an Equal Opportunity Employer

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