Customer Engagement Specialist
1 week ago
Job Summary:
Bally's Corporation is seeking a highly skilled and customer-focused individual to join our team as a Marketing Representative. In this role, you will be responsible for delivering exceptional customer experiences and promoting our Bally's Rewards program to new and existing guests.
Key Responsibilities:
- Customer Engagement: Maintain a professional and friendly atmosphere that provides guests with an exceptional gaming experience.
- Guest Support: Assist guests, players, and Slot Hosts with all requests in a timely and professional manner.
- Program Promotion: Effectively market the Bally's Rewards program to all new casino guests and actively enroll new members.
- Player Evaluation: Evaluate play and issue complementary amenities based on established guidelines.
- System Utilization: Utilize all aspects of the Player Tracking System.
- Knowledge and Compliance: Stay informed about all Slot and Table Games activities and events, and maintain general knowledge of the properties.
- Administrative Tasks: Input all player information into the database system and issue player cards.
- Regulatory Compliance: Comply with all company policies and procedures, as well as Colorado Gaming rules and regulations.
Certifications and Licenses:
- Must obtain a Colorado Gaming Support License.
Benefits:
- Health, Dental, Vision, 401K, PTO, Company paid Disability and Life Insurance.
- Employee Discount Meals, Subsidized Bus Passes, Reimbursement of Colorado Gaming License fees, and Free Covered Employee Parking.
Equal Opportunity Employer: Bally's Black Hawk Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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