Customer Service Specialist for Commercial Lines

2 weeks ago


Black Mountain, North Carolina, United States White Insurance Agency, Inc. Full time
Commercial Lines Customer Service Specialist at White Insurance Agency, Inc.
Key Responsibilities:
  • Address customer inquiries and issues with professionalism and care
  • Provide insurance quotes, modify policies, and facilitate payment processing
  • Engage with clients to assess their requirements and recommend suitable coverage options
  • Efficiently resolve any product or service-related challenges
  • Keep precise records of customer interactions and transactions
  • Work collaboratively with team members and guide junior staff
Required Qualifications:
  • Possession of an insurance license and prior experience in commercial insurance
  • Strong understanding of insurance products and operational processes
  • Exceptional customer service and communication abilities
  • Capability to manage multiple tasks and navigate challenging situations
  • Familiarity with agency management systems and relevant technology

Options for flexible remote work are available.



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