IT Business Relationship Manager

3 days ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Description:

**Job Summary:**


The Texas Department of Aging & Disability Services is seeking a highly experienced Business Relationship Team Lead Business Analyst IV to join our team. As a key member of our Business Relationship Management team, you will be responsible for performing advanced business and systems analysis, advocating for business stakeholders, conducting research, and coordinating the gathering and documentation of business cases and technology requirements.


**Key Responsibilities:**


  • Manage, evaluate, and process incoming Information Technology (IT) service requests, leading, scheduling, assigning, reviewing, and prioritizing the work of Business Analysts.
  • Prepare complex project cost estimates and implementation plans, developing and documenting reporting mechanisms to track and prioritize incoming requests compared to existing IT capabilities and agency funding.
  • Oversee reviews of other analysts and provide input on complex project deliverables, such as project charters, quality management and risk assessment plans, workflow diagrams, and business cases.
  • Advocate, coach, and mitigate resistance to change to minimize disruption and achieve desired results from initiatives that are enabled by technology.
  • Develop presentations for and present to senior and executive level management and governing bodies to communicate recommendations, options, risks, cost benefit analysis, and end user impacts on business processes and system priorities.
  • Lead and coordinate change management activities, negotiating agreements and commitments by effective facilitation and communication between business stakeholders and IT from initial requirements to final implementation.
  • Ensure scope of business analysis projects are clearly understood by senior and executive level management and stakeholders, overseeing facilitation of stakeholder business planning and strategy meetings to include short and long-term strategic planning sessions with customers and management.
  • Conduct research and lead analysis to cost and document effects of legislative initiatives on IT systems and processes as well as other regulatory or business requirements, preparing and reviewing complex project cost estimates and devising and proposing project solution and/or implementation plans.
  • Perform root cause analysis for issues with IT systems and processes, identifying agency-wide continuous process improvement initiatives with primary emphasis on development of business process optimization/redesign and use case development.
  • Determine and report on IT resources required to evaluate existing and proposed system or network infrastructure changes and determines level of effort and cost for requested changes and develops related benefit analysis in meeting high-level business needs.

**Requirements:**


  • At least eight years' experience in a role demonstrating business systems analysis expertise.
  • Strong communication skills and ability to communicate with technical, non-technical, functional, management and executive staff.
  • Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies, high-level system design methodologies and techniques, object-oriented programming and of programming client/server applications.
  • Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.
  • Knowledge of technical approaches used to deliver projects, products, and services to large client organizations and current and future IT trends and best practices.
  • Knowledge of office productivity software including Microsoft Office Suite, including Word, PowerPoint, Project, SharePoint, Visio, and SQL.
  • Ability to use independent judgement in identifying root cause of problems and developing solutions to large scope and complex problems.
  • Ability to translate up-to-date information into continuous improvement activities that enhance program area performance.
  • Ability to organize for Business Analysts, e.g., defining and organizing tasks, responsibilities, and priorities.
  • Ability to analyze legislation and determine and document agency impact analysis, fiscal notes, and cost estimates.
  • Ability to work with and lead cross-functional teams.
  • Ability to mentor other Business Analysts in a constructive manner and follow through on assignment completion.
  • Strong skills in facilitation of meetings and presentations for meetings involving cross-functional teams, including external stakeholders and/or senior management.
  • Skilled in and demonstrates critical and analytical thinking.
  • Working knowledge of the DFPS procurement and contract management processes and systems.

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