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Client Relationship Manager

2 months ago

Austin, Texas, United States Modernize Home Services Full time
Job Overview

Company Background

At Modernize (a QuinStreet division), our objective is to streamline home enhancement by connecting proactive homeowners with qualified service providers. With over a decade of experience as a leader in online lead generation within the $300 billion home improvement sector, we are committed to developing innovative brands and products that cater to both homeowners and top-performing contractors.

We seek motivated and intelligent individuals who thrive in a fast-paced startup atmosphere. Our open office layout fosters collaboration and encourages every team member to contribute to vital discussions. Enjoy our modern, newly renovated workspace with a view of the skyline.

Position Summary

Modernize Home Services is in search of a dynamic and versatile Account Manager to drive success and growth for our clients in our rapidly expanding organization.

This position transcends traditional account management; it requires the strategic cultivation of relationships with key stakeholders from Home Services Companies generating between $5M and $30M in annual revenue. You will work closely with internal teams to enhance and optimize our offerings for a portfolio of 30-40 active clients while also managing new accounts as they are onboarded by our sales team. As a subject matter expert in Modernize's digital marketing and lead generation solutions, you will advise clients to maximize outcomes, ensure return on investment, and achieve high levels of customer satisfaction.

Key Responsibilities

  • Client Engagement: Comprehend clients' goals, methodologies, results, and challenges to formulate strategic account plans that enhance satisfaction, retention, and lifetime value.
  • Consultative Approach: Meet with clients, from Directors to C-level executives, to present and secure commitment to optimized campaign strategies.
  • Networking & Insights: Engage within our client base to provide essential recommendations, testimonials, and case studies to stakeholders.
  • Cross-Functional Collaboration: Partner with marketing, sales, product, and engineering teams to uphold high service standards across the organization.
  • Solution Mastery: Exhibit expertise in our solutions and operational workflows.
  • Strategic Development: Create plans to maximize opportunities and ensure client loyalty through consistent delivery excellence.
  • Client Relationship Management: Oversee and maintain the health of client relationships.
  • Innovative Solutions: Challenge conventional thinking to discover new methods for enhancing program success.
  • Business Insight: Relate business decisions to their effects on the company's financial performance.
  • Data Interpretation: Analyze data to identify risk factors and optimize performance.
  • Performance Metrics: Accurately forecast and monitor key account metrics.
  • Reporting: Prepare and present ongoing performance reports for accounts.
  • Core Values: Uphold our core values and foster positive collaboration across departments.

Qualifications

  • Experience: Minimum of 2 years in account management.
  • Analytical Skills: Strong data analysis capabilities, with experience in business intelligence tools like Tableau preferred.
  • Technical Skills: Proficient in Excel and Salesforce.
  • Education: Bachelor's degree preferred.
  • Industry Experience: Familiarity with lead generation/digital demand generation marketing is a significant advantage. Experience with major retailers in the home improvement sector (e.g., windows, HVAC, solar, roofing) is also beneficial.
  • Presentation Skills: Well-developed presentation abilities preferred.
  • Communication: Exceptional verbal and written communication skills.
  • Business Acumen: Strong business insight, capable of operating under pressure and making critical business decisions daily.
  • Proven Track Record: Demonstrated success in delivering value propositions and guiding clients from onboarding to partnership development.
  • Adaptability: Ability to thrive in a changing and uncertain environment.
  • Attention to Detail: Process-oriented with the capability to prioritize workload effectively.
  • Client Management: Skilled in managing client emotions and objections positively and with a solutions-oriented approach.

We are seeking a candidate who is eager to learn and grow, can adapt to new challenges, and possesses the interpersonal skills necessary to excel with minimal oversight. If you are passionate about delivering excellence and driving success in a dynamic environment, we want to hear from you.

The expected salary range for this position is $50,000 USD to $75,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. The salary may be adjusted based on the applicant's geographic location. This position is also eligible for performance bonuses or commissions and equity in the form of restricted stock units. This position is eligible to participate in the Company's standard employee benefits programs, which currently include health care benefits; retirement benefits; paid time off; and other tax-reportable benefits.

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Please see QuinStreet's Employee Privacy Notice here.