Membership Sales Specialist
1 week ago
Position Title: Customer Concierge Teammate (CCT)
Overview:
The Customer Concierge Teammate (CCT) plays a crucial role in fostering relationships with both new and returning customers, promoting membership options, and enhancing service offerings through effective sales techniques. The CCT is dedicated to delivering exceptional customer service and must stay informed about company policies and updates through designated internal resources.
Physical Requirements:
Must be capable of lifting weights ranging from 25 to 80 pounds regularly, responding promptly to auditory signals, navigating uneven surfaces or confined spaces safely, maintaining clear vision to identify hazards, and climbing ladders while carrying significant weight. The role may involve extended periods of standing or movement.
Key Responsibilities:
- Welcome all customers with a friendly demeanor and positive attitude.
- Possess a thorough understanding of membership packages and pricing, clearly communicating the advantages of unlimited memberships.
- Demonstrate knowledge of all cleaning products, chemicals, and equipment utilized in the wash process, guiding customers through the entire experience.
- Utilize the established sales script in every customer interaction.
- Assist customers with vehicle guidance as necessary, adhering to company procedures.
- Build authentic connections with customers, enhancing relationships through outstanding service to drive membership sales.
- Proactively engage with customers on-site to ensure a high level of service and create additional opportunities for membership sales.
- Maintain cleanliness, organization, and safety of the wash area.
- Act as a representative of GO Car Wash, embodying the company's core values in daily activities.
- Perform additional tasks as assigned.
Qualifications:
High School Diploma or equivalent preferred. A minimum of six months of customer service experience is desirable, with prior sales or car wash experience considered advantageous.
Skills and Attributes:
- Ability to achieve results independently while collaborating effectively with team members.
- Commitment to providing an exceptional experience for both teammates and customers, alongside operational excellence.
- Consistently maintain a positive and engaging attitude.
- Strong work ethic with a focus on driving sales.
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