Customer Engagement Specialist

2 weeks ago


Kansas City, Missouri, United States buildupks Full time

Buildupks

Retail Specialist Position

The Retail Specialist plays a vital role in promoting and selling both new and pre-owned Compact Construction Equipment and associated tools to customers visiting our facility. This position is centered around engaging with walk-in clientele and enhancing their purchasing experience.

Key Responsibilities:

  • Stay informed about the latest product features and advantages of various Compact Construction Equipment models to effectively recommend suitable options based on customer needs.
  • Organize and showcase new equipment in the showroom, ensuring displays are well-maintained and visually appealing.
  • Conduct demonstrations of both new and used equipment to educate customers on product capabilities.
  • Utilize Sales Link CRM to keep accurate and current customer information for sales tracking and management.
  • Foster open communication and collaboration with sales, rental, service, and parts teams to enhance customer service.
  • Manage incoming leads by qualifying, entering, and distributing them appropriately.
  • Prepare detailed quotes and clarify financing or leasing alternatives for customers.
  • Facilitate the completion of sales and service agreements.
  • Exhibit strong computer proficiency and the ability to master all relevant company software and systems.
  • Maintain updated knowledge of financing options to assist customers in acquiring new and used equipment.
  • Stay informed about the current market values of used equipment.
  • Demonstrate self-motivation and a proactive approach to work.
  • Possess excellent communication skills to effectively interact with customers.
  • Prior experience in the construction equipment or rental sector is advantageous, though not mandatory.

Benefits:

  • Competitive compensation package
  • 401(k) plan with employer matching
  • Comprehensive insurance benefits
  • Paid holidays, time off, and parental leave
  • A family-oriented workplace where employees are valued


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