Client Relationship Coordinator

1 week ago


La Vista, Nebraska, United States American Fence Company Full time

Company Overview:
American Fence Company is a leading name in the construction industry, recognized for offering competitive salaries and a supportive work environment. We pride ourselves on being one of the top-rated employers in our region.

Position Summary:
The role of a Customer Success Specialist is pivotal in ensuring that our clients achieve their goals while utilizing our products and services. This position focuses on fostering strong client relationships, delivering exceptional support, and proactively resolving any challenges to boost client satisfaction and loyalty.

Key Responsibilities:
Relationship Management:
- Cultivate and sustain robust, long-lasting relationships with clients.
- Act as the primary contact for clients, offering tailored support and addressing their requirements.

Order Processing:
- Oversee and manage all orders through the designated eCommerce platform.
- Provide insights on orders requiring advanced support to relevant team members.

Proactive Support:
- Analyze client usage data to pinpoint potential issues and areas for enhancement.
- Initiate contact with clients to offer assistance and ensure they derive maximum value from our offerings.

Customer Feedback:
- Collect and evaluate client feedback to gain insights into their needs and challenges.
- Relay client insights to internal teams to inform product development and enhancements.

- Address and resolve client concerns swiftly and effectively.
- Escalate complex issues to the appropriate departments and ensure follow-up for resolution.

- Collaborate with sales, marketing, product, and support teams to maintain a unified approach to client success.
- Engage in regular team meetings to share insights and strategies aimed at enhancing client satisfaction.

Qualifications:
Education:
- High School Diploma or GED is required.
Experience:
- Demonstrated experience in customer success, call center operations, and eCommerce platforms.

Skills:
- Exceptional communication and interpersonal abilities.
- Strong problem-solving skills with a client-focused approach.
- Capacity to work independently as well as collaboratively within a team.
- Organizational skills and meticulous attention to detail.
- Proficiency in managing challenging situations with professionalism and empathy.

Working Conditions:
- Primarily operates in an office setting.
- Involves significant interaction with clients and internal teams.

Compensation:
The hourly wage for a Customer Success Specialist typically ranges from $25 to $28, influenced by experience, education, and location.



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