Bilingual Customer Support Specialist
2 weeks ago
Position Title: Bilingual Customer Support Specialist
Job Category: Administrative (Field)
Job Overview:
At CorVel, we are dedicated to making a positive impact in the lives of others. We are seeking Bilingual Call Center Intake Representatives who are committed to providing exceptional service. As the first point of contact for individuals who have experienced workplace injuries, your role is crucial in ensuring they receive the necessary assistance.
Key Responsibilities:
- Engage with injured workers, employers, or their representatives to collect essential information.
- Input gathered data into our systems to facilitate timely medical care.
- Deliver high-quality customer service through both phone and email communications.
- Respond to daily inquiries and maintain consistent attendance.
- Perform additional tasks as assigned.
Work Schedule:
We offer a variety of part-time and full-time shifts, available between 5 AM and 9 PM, seven days a week. There are opportunities for unlimited overtime, and with relevant experience, remote work options may be available.
About CorVel:
CorVel is a nationally recognized provider of innovative risk management solutions across various industries, including workers' compensation, auto, health, and disability management. Established in 1987 and publicly traded since 1991, we pride ourselves on our commitment to our employees and clients, fostering a culture of accountability, commitment, excellence, integrity, and teamwork.
Benefits:
We offer a comprehensive benefits package for full-time employees, which includes:
- Medical (HDHP) with Pharmacy
- Dental and Vision Insurance
- Long-Term Disability Coverage
- Health Savings Account and Flexible Spending Account Options
- Life and Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA Accounts
- 401K and ROTH 401K
- Paid Time Off
Qualifications:
Applicants should possess:
- A high school diploma or equivalent
- Prior customer service experience
- A strong and consistent work history
- Bilingual proficiency in English and Spanish
CorVel is an Equal Opportunity Employer and maintains a drug-free workplace, adhering to ADA regulations as applicable.
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