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Customer Support Specialist I
2 months ago
Aztec is a prominent independent distributor specializing in life, health, and wealth insurance solutions. Our innovative approach, driven by technology, enables us to effectively serve both agents and clients across the nation.
Our Mission:
At Aztec, we are dedicated to empowering individuals to safeguard their health and financial well-being, ensuring they are prepared for future opportunities.
With our headquarters located in a central area, we strive to connect with clients through various channels — whether in person, via phone, or online.
Our team supports a vast network of independent agents who cater to the diverse needs of clients nationwide.Position Overview:
We are currently seeking a Customer Support Specialist to join our dynamic team.
As a leading life insurance field marketing organization, Aztec partners with top-tier insurance and annuity providers to deliver a wide array of insurance products tailored for the middle-class market.
This role offers both part-time and full-time opportunities for individuals interested in pursuing a career in life insurance.
Our dedicated team passionately serves a diverse clientele through a robust network of licensed agents.
Key Responsibilities:
- Handle customer inquiries and provide accurate, satisfactory responses to their questions and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Inform clients about new products, services, and policies through proactive outreach.
- Guide customers through troubleshooting processes, navigating our website, or utilizing our products and services.
- Review customer accounts, providing updates and information regarding billing, shipping, warranties, and other account-related items.
- Collaborate with fellow customer support professionals to enhance service quality.
- Assist in training new employees on customer management policies.
Minimum Qualifications:
- Strong written and verbal communication skills.
- Excellent active listening abilities.
- Exceptional interpersonal skills and rapport-building capabilities.
- A patient and empathetic demeanor.
- Strong organizational and time management skills.
- Adaptability and flexibility in a fast-paced environment.
- Proficiency in troubleshooting, depending on the role.
- Computer literacy and familiarity with multi-line phone systems.
- In-depth knowledge of company products and services.
- Ability to communicate in multiple languages is a plus.
Compensation and Benefits:
Aztec is committed to being an employer of choice, ensuring our employees feel valued and rewarded beyond just a paycheck.
Our comprehensive benefits package includes:
- Competitive base salary.
- Annual bonuses based on performance metrics.
- 401K plan with company matching.
- Catered lunches provided on paydays.
- Medical, dental, and vision insurance options for individuals and families.
- Generous Paid Time Off (PTO) policy, including personal and sick days.
- Access to a monthly book club and personal development programs.
- LinkedIn Learning access for continuous professional growth.
- In-house fitness facilities with private amenities.
At Aztec, we offer you the chance to embark on a fulfilling career in a supportive and innovative environment. We prioritize our employees' well-being and professional growth, fostering a culture of recognition and support.
Join us and become part of a rapidly growing organization with numerous opportunities for career advancement.
Aztec is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
