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Bilingual Customer Support Specialist

2 months ago

Tucson, Arizona, United States CorVel Full time

Position Title: Bilingual Customer Support Specialist

Job Category: Administrative (Field)

Overview:

Make a meaningful impact in the lives of others.

CorVel is seeking dedicated Bilingual Call Center Intake Representatives who are passionate about providing assistance to individuals in need. As the initial point of contact for injured workers, your role is to attentively listen and collect vital information from the injured party, their employer, or close contacts, ensuring accurate data entry into our systems for timely medical care.

Work Schedule:

We offer a variety of part-time and full-time shifts, available from 5 AM to 9 PM, seven days a week. Unlimited overtime opportunities are available, and we are open to remote work arrangements for qualified candidates. There are also ample opportunities for career advancement within our organization.

About CorVel:

CorVel, recognized as a certified Great Place to Work, is a national leader in providing innovative risk management solutions across various industries, including workers' compensation, auto, health, and disability management. Established in 1987 and publicly traded since 1991, we prioritize investment in our workforce and technology to deliver exceptional, integrated solutions to our clients. Our culture is built on core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT), with over 3,500 employees nationwide.

Benefits:

Full-time regular employees are eligible for a comprehensive benefits package, which includes:

  • Medical (HDHP) with Pharmacy
  • Dental and Vision Insurance
  • Long-Term Disability Coverage
  • Health Savings Account and Flexible Spending Account Options
  • Life, Accident, and Critical Illness Insurance
  • Pre-paid Legal Insurance
  • Parking and Transit FSA Accounts
  • 401K and ROTH 401K
  • Paid Time Off

Key Responsibilities:

  • Deliver high-quality customer service via telephone and email, handling both inbound and outbound communications.
  • Respond to daily correspondence and inquiries promptly.
  • Maintain regular and consistent attendance.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • Strong multitasking abilities in a fast-paced, team-oriented environment.
  • Excellent written and verbal communication skills.
  • Proficient in computer applications, particularly MS Office (Outlook and Excel).
  • High school diploma or equivalent.
  • Prior customer service experience.
  • Consistent and reliable work history.
  • Bilingual proficiency in English and Spanish.

CorVel is an Equal Opportunity Employer, maintaining a drug-free workplace and adhering to ADA regulations as applicable.