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Bilingual Customer Support Specialist

2 months ago

Tucson, Arizona, United States CorVel Full time

Position Title: Bilingual Customer Support Specialist

Job Category: Administrative (Field)

Job Overview:

Make a meaningful impact in the lives of others.

CorVel is seeking to hire a Bilingual Call Center Intake Specialist who is dedicated to providing exceptional service. As the initial point of contact for individuals who have experienced workplace injuries, your role is crucial. You will be responsible for listening attentively, collecting pertinent information from the injured party, employer, or their representatives, and accurately entering this data into our system to facilitate their access to necessary medical assistance.

We offer a range of both part-time and full-time shifts available from 5 AM to 9 PM, seven days a week. There is also the potential for unlimited overtime, and for those with relevant experience, remote work options may be available. Additionally, there are opportunities for career advancement within our organization.

About CorVel:

CorVel, recognized as a certified Great Place to Work, is a national leader in providing innovative risk management solutions across the workers' compensation, auto, health, and disability management sectors. Established in 1987 and publicly traded since 1991, we prioritize investment in our workforce and technology to deliver integrated solutions to our clients. With over 3,500 employees nationwide, we uphold our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time employees, including:

  • Medical (HDHP) with Pharmacy
  • Dental and Vision Coverage
  • Long-Term Disability Insurance
  • Health Savings Account
  • Flexible Spending Account Options
  • Life Insurance
  • Accident and Critical Illness Insurance
  • Pre-paid Legal Insurance
  • Parking and Transit FSA Accounts
  • 401K and ROTH 401K
  • Paid Time Off

Key Responsibilities:

  • Deliver high-quality customer service via telephone and email, including both inbound and outbound communications.
  • Manage and respond to daily correspondence efficiently.
  • Maintain regular and consistent attendance.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • Strong multi-tasking abilities in a fast-paced, team-oriented environment.
  • Excellent written and verbal communication skills.
  • Proficient in computer applications, particularly MS Office (Outlook and Excel).
  • High school diploma or equivalent.
  • Prior customer service experience.
  • Consistent and reliable work history.
  • Bilingual proficiency in English and Spanish.

CorVel is an Equal Opportunity Employer, maintaining a drug-free workplace and adhering to ADA regulations as applicable.