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Customer Care Specialist

2 months ago

Tucson, Arizona, United States Mister Car Wash Full time
About the Role

Mister Car Wash is a leading provider of car wash services, with a strong commitment to customer satisfaction and employee development. We are seeking a highly skilled and bilingual Customer Care Specialist to join our team.

Key Responsibilities
  • Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Research and resolve customer complaints, following up with customers as necessary to ensure their satisfaction.
  • Fulfill customer requests for information and maintain accurate records of customer interactions.
  • Process customer feedback and comments, using this information to improve our services and operations.
  • Perform data entry and database maintenance functions to support our customer care operations.
Requirements
  • 2 years of experience in customer service or a related field.
  • Proficiency in MS Office Suite and customer care tracking software.
  • Speaking fluency in Spanish is a plus.
  • Availability to work extended hours and weekend shifts.
What We Offer
  • Competitive hourly rate of $18.00.
  • Excellent benefits package, including medical, vision, dental, PTO, and 401k.
  • Career progression opportunities with a high-growth, publicly traded company.
  • Employee Stock Purchase Plan (ESPP) after 6 months of employment.
  • Modern office space in downtown Tucson.
  • On-site fitness gym and bike share.
  • Employee game room and lounge.
  • Free unlimited wash club membership.