Implementation Specialist I

1 week ago

Tate, United States NextGen Healthcare Full time
Job Overview:
The Implementation Specialist I plays a crucial role in assisting external clients with the integration of software solutions. This position involves assessing client requirements, developing tailored configurations that align with business processes, executing delivery and implementation strategies, and conducting thorough testing and troubleshooting of final setups.
  • Oversees project timelines for assigned client installations, ensuring projects are completed with high quality, on schedule, and within budget constraints.
  • Acts as the main point of contact for clients throughout the implementation phase, facilitating a smooth transition to account management.
  • Manages multiple implementation projects concurrently.
  • Proactively identifies and addresses project risks and escalations.
  • Documents client specifications and configures applications to fulfill unique business needs.
  • Collaborates with clients during the design and deployment of business solutions, managing the process through deployment, training, and transition activities.
  • Translates client business requirements into application definitions, workflows, and solutions.
  • Creates and maintains comprehensive documentation, including business, system, and functional requirements, process flows, status updates, and configuration worksheets.
  • Identifies issues and explores alternatives through testing and peer consultation.
  • Prepares presentations, secures consensus from clients and the implementation team, and executes solutions.
  • Configures and deploys enterprise applications and business processes.
  • Monitors and reports on key performance indicators and metrics.
  • Ensures timely delivery of all projects while adhering to budget targets.
  • Participates in cross-functional teams to investigate process improvement initiatives, measure outcomes, and refine processes to meet business objectives.
Required Education:
  • Bachelor's Degree in Business Administration, Communication, Computer Science, or a related field.
  • Alternatively, a combination of education and experience that meets the qualifications for the role.
Required Experience:
  • A minimum of 1 year of experience in customer service, project management, or client relations.
Knowledge, Skills & Abilities:
  • Familiarity with project management principles and best practices, as well as specialized client needs related to reporting, clinical workflows, and practice management. Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
  • Demonstrated interpersonal skills with strong presentation, communication, and relationship-building abilities. Detail-oriented with strong analytical and problem-solving skills.
  • Ability to maintain organization, prioritize tasks, and manage multiple responsibilities to meet deadlines; establish and maintain effective working relationships with cross-functional teams. Capable of fostering a collaborative environment to achieve realistic outcomes and goals that lead to successful client results. Competent in establishing processes and protocols and managing timelines.
This job description has been reviewed by the company to ensure that essential functions and basic duties are included. It serves as a guideline for job expectations and the employee's capacity to perform the outlined position. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not constitute a contract of employment, and the company reserves the right to modify this job description and/or assign tasks for the employee to perform as deemed appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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