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Guest Services Telephone Coordinator

2 months ago

Longboat Key, Florida, United States Marriott International, Inc Full time
Position Overview:
As a vital member of our guest services team, the Guest Services Telephone Coordinator will play a crucial role in ensuring a seamless communication experience for our esteemed guests.

Key Responsibilities:
1. **Guest Interaction:** Answer, document, and manage all incoming guest calls, requests, inquiries, or concerns with professionalism and efficiency.
2. **Telephone Operations:** Operate the telephone switchboard effectively, handling various guest requests such as wake-up calls, call forwarding, and conference calls.
3. **Message Management:** Accurately receive, record, and relay messages to guests, ensuring clarity and completeness.
4. **Technical Support:** Assist guests with internet access and troubleshoot any connectivity issues by liaising with the appropriate support services.
5. **Guest Follow-Up:** Proactively follow up with guests to confirm their requests have been fulfilled to their satisfaction.
6. **Collaboration:** Work closely with bell staff and valet services to coordinate guest needs as required.

Standards of Conduct:
Maintain a high level of professionalism by adhering to company policies and procedures. Report any incidents or unsafe conditions to management promptly. Ensure a polished appearance and uphold confidentiality of sensitive information.

Guest Engagement:
Welcome and acknowledge all guests according to established standards, anticipating their service needs and providing assistance to individuals with disabilities. Express genuine appreciation to guests for their patronage.

Qualifications:
- **Education:** High school diploma or equivalent.
- **Experience:** No prior related experience required.
- **Supervisory Experience:** Not applicable.
- **Certification:** None required.

Marriott International is dedicated to fostering a diverse workforce and maintaining an inclusive culture. We are committed to non-discrimination based on any protected status.