Front of House Supervisor

6 days ago


Richmond, Virginia, United States ASM Global Full time
Job Summary

ASM Global is seeking a highly skilled and experienced Floor Operations Manager to join our team at Richmond CenterStage and Altria Theater. As a key member of our Front of House Operations team, you will be responsible for supervising all Front of House activities, staff, and services, ensuring a seamless and exceptional guest experience.

Key Responsibilities
  • Assist the House Manager in managing Front of House operations, with a focus on events and guest services, including services for persons with disabilities.
  • Supervise volunteer staff and ensure they are adequately trained and equipped to provide excellent guest service.
  • Handle all guest needs related to disabilities, including ticketing, entrance/exiting, and ADA compliance.
  • Patrol and maintain the front-of-house area, ensuring it is clean, safe, and secure.
  • Assist the House Manager in maintaining detailed logs and reports of incidents and related activities.
  • Assist in training Richmond Theater staff on emergency procedures and protocols.
  • Perform other tasks as assigned by the House Manager.
Requirements
  • High School diploma or equivalent required.
  • Demonstrated knowledge of current management principles and practices, including supervisory skills, budgeting, and training.
  • In-depth knowledge of ADA code requirements.
  • Knowledge of computer operations, radio communication equipment, and building security functions.
  • Ability to speak, read, and write English.
  • Ability to walk freely up and down steps.
  • Ability to manage volunteer staff and assess situations to respond appropriately.
  • Ability to work nights, weekends, and holidays.
Physical Demands

The physical demands of this role include the ability to maneuver around the facility, walking, climbing steps, and standing for up to 8 hours daily.

Work Schedule

This is a part-time, on-call position with no travel requirements. Hours may be assigned to either theater, which are within 5 miles of each other. Preference will be given to candidates with availability during days and nights.



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