Front Desk Team Lead

4 days ago


Richmond, Virginia, United States Aimbridge Hospitality Full time

Job Summary:

Aimbridge Hospitality is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Assist the Front Desk Manager and/or General Manager in maintaining a high level of customer satisfaction
  • Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Collaborate with other departments to ensure seamless guest experiences
  • Monitor and maintain accurate records of guest interactions and preferences

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 2 years of experience in a front desk or hospitality role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer:

Aimbridge Hospitality offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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