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Front Desk Supervisor

2 months ago

Richmond Heights, Virginia, United States Charter Senior Living Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Charter Senior Living. As a key member of our operations team, you will be responsible for ensuring exceptional customer service, supervising front desk staff, and maintaining the highest standards of guest satisfaction.

Key Responsibilities
  • Supervise and train front desk staff to provide exceptional customer service and ensure timely and accurate check-in and check-out processes.
  • Manage the front desk operations, including scheduling, payroll, and inventory management.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Monitor and analyze financial performance, including revenue and expense management.
  • Ensure compliance with company policies and procedures, as well as regulatory requirements.
Requirements
  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • Minimum 3 years of experience in a hotel or hospitality management role.
  • Proven track record of delivering exceptional customer service and improving guest satisfaction.
  • Strong leadership and supervisory skills, with the ability to motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to analyze financial data and make informed decisions.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.