Front Desk Supervisor

5 days ago


Richmond, Virginia, United States White Lodging Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at White Lodging. As a key member of our front office team, you will be responsible for ensuring exceptional customer service, managing front desk operations, and supervising staff to achieve maximum efficiency and productivity.

Key Responsibilities
  • Manage front desk operations, including check-in, check-out, and guest services
  • Supervise and train front desk staff to ensure excellent customer service and adherence to company standards
  • Monitor and analyze front desk performance metrics to identify areas for improvement
  • Develop and implement strategies to increase guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless guest experience
  • Manage front desk inventory, including supplies and amenities
  • Ensure compliance with company policies and procedures
Requirements
  • College degree required, minimum of 2 years
  • Experience in a similar leadership role, preferably in the hospitality industry
  • Strong knowledge of front desk operations and customer service principles
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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