Housekeeping Supervisor
6 days ago
The Residence Inn Richmond is seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our hotel operations, you will be responsible for overseeing the housekeeping functions in assigned sections and assuming all Housekeeping Manager functions in your absence.
Key Responsibilities- Inspect and Monitor Room Attendant Performance: Conduct daily inspections to ensure Room Attendants are meeting standards and productivity levels.
- Assume Housekeeping Manager Functions: In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office.
- Closing Procedures: Oversee the closing of floors at the end of the day, ensuring Room Attendants' carts are clean and restocked.
- Record Keeping: Ensure records of daily assignments are completed, signed off, and turned into the Housekeeping Office on time.
- Key Control: Maintain key control and handle items for 'Lost and Found' according to hotel standards.
- Cleanliness and Orderliness: Monitor the cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
- Daily Assignments: Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
- Communication: Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
- Progress Reports: Report on the progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager.
- Work Orders: Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
- Training and Development: Assist with the training of Housekeeping staff.
- Guest Satisfaction: Ensure overall guest satisfaction.
- Education: High School diploma or equivalent required. College coursework in a related field is helpful.
- Experience: At least two to three years of progressive experience in a hotel or related field preferred. Previous supervisory responsibility is preferred.
- Physical Demands: Ability to stand during entire shift.
- Communication Skills: Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
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