Customer Service Coordinator

1 week ago


Jonesboro, Arkansas, United States Mississippi Baptist Health Systems Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Mississippi Baptist Health Systems. As a key member of our administrative staff, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Provide Personalized Support: Assist patients and their families with their needs, ensuring a positive and compassionate experience.
  • Coordinate Clinical Operations: Work closely with our clinical team to ensure seamless coordination of patient care and services.
  • Manage Administrative Tasks: Handle a variety of administrative duties, including scheduling appointments, maintaining accurate records, and processing billing information.
  • Develop and Implement Procedures: Collaborate with our team to develop and implement standard operating procedures to improve patient care and services.
  • Ensure Patient Safety: Maintain a safe and healthy environment for patients and staff, adhering to all relevant policies and procedures.
Requirements
  • Education: High School Diploma or equivalent required; Associate's Degree preferred.
  • Experience: 3 years of experience in a healthcare setting, preferably in oncology or clinical office work.
  • Skills: Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.
Preferred Qualifications
  • EMR and Clinical Trial Management System Experience: Familiarity with electronic medical records and clinical trial management systems.
  • Computer Skills: Proficiency in Microsoft Office, with excellent typing and data entry skills.


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