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Customer Service Representative

2 months ago

Jonesboro, Arkansas, United States State Farm Insurance Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as an Office Representative at State Farm Insurance. As a key member of our office staff, you will be responsible for providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.

Key Responsibilities:

  • Assist customers with their insurance needs and provide personalized support to ensure their satisfaction.
  • Process insurance policy changes, updates, and renewals in a timely and accurate manner.
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
  • Collaborate with team members to achieve office goals and promote a positive work environment.
  • Stay up-to-date on insurance industry trends and regulations to provide expert advice to customers.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced office environment.
  • Strong organizational and time management skills.
  • Proficiency in insurance industry software and systems.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.