Customer Service Representative
1 day ago
About Ritter Communications
Ritter Communications is a leading provider of telecommunications services in the Mid-South region. With a rich history spanning over a century, the company has grown steadily and expanded its services to meet the evolving needs of its customers.
Job Summary
We are seeking an experienced Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service to both existing and prospective customers. Your primary focus will be on resolving service-related issues, answering customer inquiries, and promoting services offered by Ritter Communications.
Key Responsibilities
- Respond to customer inquiries and resolve service-related issues in a timely and professional manner.
- Provide accurate and up-to-date information on Ritter Communications' services and products.
- Assist customers with billing and account-related issues.
- Identify and promote opportunities to upsell and cross-sell Ritter Communications' services.
- Develop and maintain positive relationships with customers to ensure high levels of customer satisfaction.
- Work collaboratively with other teams to resolve complex customer issues.
- Stay up-to-date with changing trends in the telecommunications industry and services offered by Ritter Communications.
Requirements
- High School Diploma or equivalent required.
- One year of previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Basic computer skills and knowledge of database software applications.
- Ability to travel for business requirements.
What We Offer
Ritter Communications offers a competitive compensation package, including health, dental, and vision insurance, as well as a 401(k) plan with company match. We also offer opportunities for professional growth and development in a dynamic and supportive work environment.
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