Customer Service Representative

1 week ago

Jonesboro, Arkansas, United States Sonepar Full time

Your Next Career Move

As a leading entity in the utility distribution sector, Sonepar is dedicated to delivering exceptional service to our clients, partners, and employees. Our organization is strategically positioned to offer innovative solutions that enhance essential utility services, positively impacting both local and wider communities.

Position Overview

At Sonepar, we depend on skilled professionals to engage with our esteemed clients, addressing their inquiries and concerns. We are seeking a proficient customer service representative to manage a substantial volume of incoming and outgoing communications. The ideal candidate is a quick learner, adept at handling a variety of critical support tasks, and providing valuable insights, guidance, and assistance with purchases. Strong communication and interpersonal skills, along with a passion for customer satisfaction, are essential for this role.

Key Responsibilities

  • Making and receiving calls to clients to understand and resolve their needs, complaints, or issues related to products or services.
  • Responding promptly and accurately to customer inquiries, offering potential solutions, and ensuring clients feel valued and supported.
  • Practicing active listening with customers, confirming or clarifying details, and resolving issues in a calm and professional manner.
  • Fostering enduring relationships with clients and colleagues based on trust and dependability.
  • Utilizing software, databases, and tools effectively.
  • Aiming to meet or exceed departmental metrics while delivering consistent, high-quality customer service.
  • Recommending products or services that may better align with customer needs.
  • Participating in training and development opportunities to enhance knowledge of the company and role.
  • Processing customer requests, including forms, orders, and applications.
  • Identifying and escalating priority issues to higher management as necessary.
  • Routing incoming calls to the appropriate departments.
  • Following up on complex customer inquiries as required.
  • Documenting interactions and updating records in the ERP system.
  • Gathering and analyzing relevant data to address complaints and inquiries.
  • Maintaining detailed records of comments, inquiries, complaints, and actions taken.
  • Coordinating with internal departments for effective administration and communication.
  • Possessing in-depth knowledge of the company's products and services.
  • Adhering to all company policies and procedures.
  • Performing other related duties as assigned.

Qualifications

  • High School Diploma or equivalent.
  • Bilingual proficiency in English and Spanish is preferred.
  • Outstanding customer service skills, including active listening and excellent verbal and written communication abilities.
  • Proficient in computer use, particularly ERP software, with strong data entry and typing skills.
  • Effective time management and decision-making capabilities.
  • Experience in a call center environment is preferred (1-3 years).
  • Knowledge of customer service principles and practices.
  • Experience in public interaction.
  • Ability to collaborate closely with others in a fast-paced environment.
  • Troubleshooting skills, either basic or advanced, depending on the role.
  • Availability for evening and weekend shifts.

Our Competitive Benefits

We offer a comprehensive benefits package including a 401K plan, competitive medical plans (medical, dental, and vision), paid vacation and personal days, paid sick leave, paid holidays, flexible spending accounts, employee assistance programs, tuition reimbursement, employee discounts, long-term and short-term disability, and life insurance.

About Sonepar

Our strength lies in our people. With a diverse workforce across our extensive network, we adapt, innovate, and learn as a cohesive unit, maintaining an open mindset to enhance our performance. This collaborative approach has enabled Sonepar to support our clients since our establishment, and our commitment to our employees continues to foster broader achievements, including numerous professional development and growth opportunities.

Sonepar is a prominent player in the utility distribution industry, generating over $2 billion in annual sales and employing around 900 associates across more than 45 branches. Our readiness to innovate and collaborate within our sector has been key to our success, and we prioritize genuine partnerships with our clients, vendors, and each other.

We are committed to equal employment opportunities and encourage diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or any other categories protected by law.

  • Customer Service Representative

    11 hours ago

    Jonesboro, Arkansas, United States COLSON GROUP HOLDINGS, LLC Full time

    About the RoleColson Group Holdings, LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued clients.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries, provide order status...

  • Customer Service Representative

    8 hours ago

    Jonesboro, Arkansas, United States Ritter Communications Full time

    About Ritter CommunicationsRitter Communications is a leading provider of telecommunications services in the Mid-South region. With a rich history spanning over a century, the company has grown steadily and expanded its services to meet the evolving needs of its customers.Job SummaryWe are seeking an experienced Customer Care Representative to join our team....

  • Customer Service Representative

    12 hours ago

    Jonesboro, Arkansas, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as an Office Representative at State Farm Insurance. As a key member of our office staff, you will be responsible for providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.Key Responsibilities:Assist...

  • Customer Service Representative

    12 hours ago

    Jonesboro, Arkansas, United States David Mcclain - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and...

  • Customer Service Representative

    4 days ago

    Jonesboro, Arkansas, United States Circle K Full time

    About Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to its customers. As a Customer Service Representative, you will play a key role in providing excellent customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesGreet CustomersRun the RegisterCashierMake...

  • Customer Service Representative

    2 weeks ago

    Jonesboro, Arkansas, United States Sonepar Full time

    Your Next Career OpportunitySonepar, a leading utility distribution organization, is dedicated to delivering exceptional service to our customers, suppliers, and associates. We are committed to providing innovative solutions that enhance essential utility services in our communities.Position OverviewWe are seeking a talented Customer Service Representative...

  • Customer Service Representative

    1 week ago

    Jonesboro, Arkansas, United States The Truck Patch Full time

    Position Overview: The Store Operations Associate plays a crucial role in ensuring the smooth and efficient processing of customer transactions at The Truck Patch. This position is vital for maintaining accurate financial records of cash and credit transactions. The Store Operations Associate also supports the Store Manager and Department Managers as needed...

  • Customer Service Representative

    3 hours ago

    Jonesboro, Arkansas, United States Duravant Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative - Parts to join our team at Duravant. As a key member of our Lifecycle Services organization, you will be responsible for providing exceptional service and support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    3 hours ago

    Jonesboro, Arkansas, United States America's Car-Mart Full time

    America's Car-Mart is seeking a dynamic and self-motivated Office Clerk to join our friendly team. If you have previous experience in cash handling, excellent customer service skills, and a passion for creating positive customer experiences, we want to hear from you. As a part of our team, you will have the opportunity to interact with diverse customers,...

  • Customer Service Representative

    5 days ago

    Jonesboro, Arkansas, United States Dairy Queen Full time

    About the Role:We are seeking a highly motivated and enthusiastic Front Counter Crew Member to join our team at Dairy Queen. As a Front Counter Crew Member, you will be the face of our brand, providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Customer Service: Greet and welcome guests to the Dairy...

  • Customer Service Representative

    2 weeks ago

    Jonesboro, Arkansas, United States GPM Full time

    About UsGPM Investments, LLC is a dynamic organization that prides itself on being a community hub where customers find more than just snacks and fuel. We're a place where customers find smiling faces, helpful service, and a sense of belonging.Why Work with UsCollaborative Culture: We foster a fun and friendly atmosphere where team members support and...

  • Customer Service Representative

    7 days ago

    Jonesboro, Arkansas, United States Burlington Full time

    About BurlingtonBurlington is a leading off-price retailer offering a wide selection of brand name merchandise at discounted prices. As a Retail Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth in our stores.ResponsibilitiesAssist customers in locating merchandise and providing product...

  • Customer Service Representative

    5 days ago

    Jonesboro, Arkansas, United States GPM Investments LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Cashier/Sales Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesCustomer Service: Greet...

  • Customer Service Representative

    7 days ago

    Jonesboro, Arkansas, United States RENT ONE Full time

    About the RoleRent One is seeking a highly skilled and dedicated individual to join our team as a Delivery Technician. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our products to customers.Key ResponsibilitiesDeliver products to customers in a safe and efficient manner, ensuring a high level of...

  • Guest Services Representative

    5 days ago

    Jonesboro, Arkansas, United States Fairfield Jonesboro - PAH Management Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Fairfield Jonesboro - PAH Management. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out:...

  • Customer Service and Sales Specialist

    2 weeks ago

    Jonesboro, Arkansas, United States Arvest Bank Full time

    Location: Remote options available after initial training period.Hours: Flexibility required Monday through Friday from 7am to 8pm and rotating Saturdays from 8am to 5pm.Compensation is determined by various factors including the candidate's relevant experience and skills. Arvest Bank provides a comprehensive benefits package, including health, life,...

  • Customer Support Representative

    2 weeks ago

    Jonesboro, Arkansas, United States Arkansas State University Full time

    Become a vital part of our organization as a Customer Support RepresentativeDeliver urgent assistance and response utilizing communication toolsComply with applicable state and federal regulations as well as institutional policiesAre you eager to impact Public Safety, Healthcare, and Education? This position presents a remarkable chance to engage in these...

  • Customer Service Ambassador

    5 days ago

    Jonesboro, Arkansas, United States O'Reilly Hospitality Management Full time

    About O'Reilly Hospitality ManagementWe are a forward-thinking company that values sustainability, health and wellness, community involvement, and philanthropic outreach efforts. Our team is committed to empowering Team Members throughout all levels of leadership, providing opportunities for growth and development.Benefits401(k) and Roth 401(k) with company...

  • Customer Service Ambassador

    4 days ago

    Jonesboro, Arkansas, United States O'Reilly Hospitality Management Full time

    About O'Reilly Hospitality ManagementWe are a forward-thinking company that values sustainability, health and wellness, community involvement, and philanthropic outreach efforts. Our goal is to empower our team members to contribute in a unique way and make a real impact.Benefits401(k) and Roth 401(k) with company match for full-time and part-time team...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Jonesboro, Arkansas, United States Recruiting LLC Full time

    Position Overview:As a vital member of our team at Recruiting LLC, the Patient Service Representative plays a crucial role in ensuring a welcoming and efficient experience for our patients. This full-time position operates during the day shift, Monday through Friday, from 8 AM to 5 PM.Key Responsibilities:1. **Patient Interaction:** Greet patients warmly and...