Customer Service Representative

2 weeks ago

Jonesboro, Arkansas, United States Sonepar Full time

Your Next Career Opportunity

Sonepar, a leading utility distribution organization, is dedicated to delivering exceptional service to our customers, suppliers, and associates. We are committed to providing innovative solutions that enhance essential utility services in our communities.

Position Overview

We are seeking a talented Customer Service Representative who will be responsible for managing a significant volume of inbound and outbound communications. The ideal candidate will demonstrate a strong ability to learn quickly and handle various essential tasks, offering insights, guidance, and assistance with purchases. Excellent communication and interpersonal skills are crucial, along with a genuine enthusiasm for customer satisfaction.

Key Responsibilities

  • Engage with clients through calls to understand and resolve their needs, concerns, or issues related to products or services.
  • Provide accurate and efficient responses to customer inquiries, ensuring they feel valued and supported.
  • Practice active listening with customers, confirming details and resolving issues in a calm and professional manner.
  • Foster strong relationships with customers and team members based on trust and reliability.
  • Utilize various software and tools effectively.
  • Strive to meet or exceed performance metrics while delivering consistent customer service.
  • Make product or service recommendations that align with customer needs.
  • Participate in training and development opportunities to enhance knowledge of the company and role.
  • Process customer requests, including forms and orders.
  • Identify and escalate priority issues to management as necessary.
  • Direct incoming calls to the appropriate departments.
  • Follow up on complex customer inquiries as needed.
  • Maintain accurate records and reports in the ERP system.
  • Document customer interactions, inquiries, and resolutions.
  • Coordinate with internal departments to manage administrative tasks.
  • Possess in-depth knowledge of the company's products and services.
  • Adhere to all company policies and procedures.
  • Perform additional duties as assigned.

Qualifications

  • High School Diploma or equivalent.
  • Bilingual in English and Spanish is preferred.
  • Exceptional customer service skills, including active listening and strong verbal and written communication abilities.
  • Proficient in computer use, particularly ERP software, with strong data entry skills.
  • Excellent time management and decision-making capabilities.
  • 1-3 years of experience in a customer service or call center environment.
  • Demonstrated knowledge of customer service principles and practices.
  • Ability to work collaboratively in a fast-paced environment.
  • Strong troubleshooting skills.
  • Availability for evening and weekend shifts.

Benefits

We offer a comprehensive benefits package, including a 401K plan, competitive medical coverage (medical, dental, and vision), paid vacation and personal days, sick leave, paid holidays, flexible spending accounts, employee assistance programs, tuition reimbursement, employee discounts, and both long-term and short-term disability coverage.

About Sonepar

Sonepar is a global leader in electrical distribution, committed to fostering an inclusive and diverse workplace. Our success is driven by our dedicated team, and we prioritize professional development and growth opportunities for all associates.

Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, or any other protected category.

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