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Customer Service Coordinator

2 months ago

Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full time
Job Summary:

**Job Title:** Customer Service Coordinator

**Job Summary:** We are seeking a highly skilled Customer Service Coordinator to join our team at Baptist Memorial Healthcare Corporation. As a key member of our clinical operations team, you will be responsible for promoting a high level of customer satisfaction during patient interactions, maintaining accurate and timely billing information, and performing daily reconciliations of charge and payment entries and bank deposits.

Key Responsibilities:
  • Verify insurance coverage and communicate regularly with carriers and regulatory agencies for reimbursement purposes.
  • Perform daily and monthly close-out procedures for internal controls and cash balancing.
  • Maintain working knowledge of insurance co-pays and deductibles, as well as workman's compensation protocols, to ensure accurate and compliant billing information.
  • Promote customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Answer telephones, take and direct messages in a timely manner, and maintain an organized and efficient work environment.
  • Coordinate resources necessary to input accurate data, collect appropriate fees at time of service, and assist patients with financial counseling when necessary.
  • Carry out all other duties assigned by the Clinic Manager in a timely manner.
Requirements:
  • Preferred: Collegiate or medical trade completion, Associates Degree
  • Minimum: Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency.
  • Experience: One year's current experience with insurance billing and/or medical collection and medical terminology.
  • Special Skills: Proficient with 10-key, minimum typing speed of 30 wpm, 10-key experience, excellent customer relations skills, basic knowledge of Windows applications, and current knowledge of medical terminology.
About Baptist Memorial Healthcare Corporation:

We are a leading healthcare provider in the Mid-South region, committed to delivering high-quality patient care and exceptional customer service. Our team is dedicated to making a positive impact in the lives of our patients and their families.