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Customer Service Coordinator

2 months ago

Jonesboro, Arkansas, United States Mississippi Baptist Health Systems Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our team at Mississippi Baptist Health Systems. As a key member of our administrative staff, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Provide Personalized Support: Assist patients and their families with their needs, ensuring a positive and compassionate experience.
  • Coordinate Clinical Operations: Work closely with our clinical team to ensure seamless coordination of patient care and services.
  • Manage Administrative Tasks: Handle a variety of administrative duties, including scheduling appointments, maintaining accurate records, and processing billing information.
  • Develop and Implement Procedures: Collaborate with our team to develop and implement standard operating procedures to improve patient care and services.
  • Ensure Patient Safety: Maintain a safe and healthy environment for patients and staff, adhering to all relevant policies and procedures.
Requirements
  • Education: High School Diploma or equivalent required; Associate's Degree preferred.
  • Experience: 3 years of experience in customer service, administrative support, or a related field; knowledge of medical terminology preferred.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; proficiency in MS Word and other software applications.
About Mississippi Baptist Health Systems

At Mississippi Baptist Health Systems, we are committed to providing exceptional patient care and services. Our team of dedicated professionals is passionate about delivering high-quality care and making a positive impact in our community.