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Patient Care Specialist

2 months ago


West Palm Beach, Florida, United States Alternatives in Treatment LLC Full time
Job Summary

**Job Title:** Patient Care Specialist

**Company:** Alternatives in Treatment LLC

**Job Type:** Full-time

**About Us:

Alternatives in Treatment LLC is a leading provider of behavioral healthcare services, dedicated to delivering high-quality care to individuals struggling with substance abuse and mental health issues.

Job Description

**Key Responsibilities:**

  • Provide clinical support services to patients, including assisting counselors and the therapeutic team in delivering evidence-based treatment programs.
  • Ensure a safe and supportive environment for patients, promoting a culture of respect and dignity.
  • Document patient information and activities in the Electronic Medical Records (EMR) system, maintaining confidentiality and adhering to HIPAA protocols.
  • Collaborate with the clinical and leadership team to ensure seamless patient care and services.
  • Participate in crisis intervention situations, utilizing knowledge of crisis intervention techniques to de-escalate conflicts.
  • Maintain accurate records of patient behavior and activities, including collection and logging of urine samples, Breathalyzers, and other relevant data.
  • Assist with intake and discharge processes, including collection of personal valuables and logging of patient fund sheets.
  • Organize and participate in outdoor activities, promoting a healthy and engaging environment for patients.
  • Complete all required trainings and certifications, including those mandated by the Department of Children and Families (DCF) and The Joint Commission.
  • Ensure the safety and security of patients, staff, and facilities, adhering to established safety protocols and procedures.
  • Perform other duties as required to support the delivery of high-quality patient care and services.
Requirements

**Qualifications:**

  • High School Diploma or GED equivalent, with a combination of education and work experience.
  • Minimum of one (1) year experience in the behavioral healthcare industry.
  • Knowledge of substance abuse and chemical dependency treatment levels of care, as well as crisis intervention techniques.
  • Ability to work flexible schedules and shifts, with a strong commitment to delivering high-quality patient care.
  • Relevant computer software and hardware applications proficiency, including Electronic Medical Records and billing systems.
Skills

**Essential Skills:**

  • Strong communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
  • Ability to work independently and as part of a team, with a strong commitment to delivering high-quality patient care.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Strong problem-solving and critical thinking skills, with the ability to analyze complex situations and develop effective solutions.