Key Account Manager for Beauty and Wellness Industry

5 days ago


Seattle, Washington, United States Zenoti Full time
Job Summary
A highly skilled Key Account Manager is required to lead the implementation of Zenoti software solutions across multiple locations. The ideal candidate will have a deep understanding of the beauty and wellness industry, excellent customer-facing skills, and experience working with internal technical groups and external clients to implement complex software solutions.

About Us
Zenoti is an all-in-one, cloud-based software solution provider for the beauty and wellness industry. Our platform enables users to manage every aspect of their business in a comprehensive mobile solution. We help our clients streamline their systems, reduce costs, and improve customer retention and spending. With over 30,000 salons, spas, medspas, and fitness studios in more than 50 countries, we are a leading player in the industry.

Your Responsibilities
* Work with customers to scope, plan, and implement the adoption of Zenoti software
* Independently handle customer on-boarding procedures while delivering excellent customer service
* Lead trainings and demos, conduct walk-throughs, and solution reviews through excellent customer presentations
* Drive proofs-of-concept and pilots for high-priority and complex customers
* Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans
* Address customer issues and concerns in a timely fashion to ensure customer satisfaction

Requirements
* Bachelor's degree in Computer Science, Information Systems, or equivalent
* 5+ years of experience in software implementation, enterprise or CRM software (e.g., Sales Force, Microsoft Dynamics, or Oracle CRM), software development, design, and/or support functions
* Proven track record in successful software implementations involving API and web services integrations, data analysis, and data migration
* Experience driving technical discussions, discovery workshops with customers, and mapping business requirements to product functionality for maximum customer impact and understanding
* Experience in the wellness/spa industry a plus
* Open to traveling on short notice to customer locations when required (up to 20%)

What We Offer
* Estimated Salary: $79,200 - $99,000 USD
* Medical, dental, and vision coverage
* Participation in the company 401k plan
* Paid parental leave
* Unlimited paid time off
* Flexible work hours

About Zenoti
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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