Front Desk Supervisor

4 weeks ago


Williamsburg, Virginia, United States Colonial Williamsburg Company Full time
Job Title: Senior Front Desk Attendant

This is an exciting opportunity to join our team at Colonial Williamsburg Company as a Senior Front Desk Attendant. As a key member of our Front Office Team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our visitors.

Key Responsibilities:
  • Welcome and check-in guests, ensuring a warm and welcoming experience
  • Manage guest requests, inquiries, and complaints in a professional and efficient manner
  • Stay up-to-date with hotel products, services, pricing, and special offers to provide personalized recommendations
  • Assist with training and development of Front Desk Attendants
  • Engage with guests throughout their stay, providing exceptional service and ensuring their needs are met
Requirements:
  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of guest service
  • Ability to multi-task while maintaining a positive attitude
  • Computer literate and able to navigate through computer systems
Preferred Qualifications:
  • Front Office experience in the hotel, leisure, and/or entertainment sectors
  • Cash handling experience
  • Flexibility to work various shifts

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional guest service. If you are a team player with a positive attitude and a passion for hospitality, we encourage you to apply for this exciting opportunity.



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