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Front Desk Representative

1 month ago

Williamsburg, Virginia, United States Great Wolf Lodge Full time
Front Desk Agent Role at Great Wolf Lodge

We are seeking a skilled and friendly Front Desk Agent to join our team at Great Wolf Lodge. As a key member of our guest services team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.

Key Responsibilities:
  • Welcome guests and respond to their requests in a timely and professional manner.
  • Register guests and assign rooms, ensuring accurate and efficient check-in processes.
  • Establish credit and obtain necessary information from guests.
  • Direct guests to their rooms and provide resort maps to facilitate navigation.
  • Convey important information to guests and address any concerns or issues that may arise.
What We Offer:

As a Front Desk Agent at Great Wolf Lodge, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with guests from diverse backgrounds. You will be part of a team that is dedicated to providing exceptional service and creating memorable experiences for our guests.

We are committed to providing a safe and welcoming environment for all our guests and employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.